DoubleTree by Hilton Istanbul Gayrettepe

What Arab guests said

🌍All ArabsSaudisEmiratisQatarisBahrainis

What guests love

Arab guests frequently praise the hotel's attentive staff and high level of professionalism, alongside consistently clean and comfortable rooms.

• The staff's friendliness and helpfulness are often highlighted, creating a welcoming atmosphere.
• Rooms are noted for being spacious, clean, and providing a comfortable, quiet stay.
• The breakfast selection and quality are consistently mentioned as a positive point.
• Some guests found the location convenient due to its proximity to facilities and transport.

Areas to improve

Some Arab guests encountered issues concerning leisure facilities, customer service interactions, and the condition of certain room amenities.

• Several visitors expressed disappointment with the swimming pool and its associated facilities.
• A few guests reported inconsistent customer service, describing some staff as rude.
• Some noted that furniture appeared dated or that certain rooms lacked essential amenities.
• The hotel's location was mentioned as being distant from major tourist attractions.

What guests love

Saudi guests appreciate the attentive service and friendly, cooperative staff at DoubleTree by Hilton Istanbul Gayrettepe, noting the cleanliness and spaciousness of rooms and the quality of breakfast.

• Guests highlight the great cooperation and kindness from the hotel staff.
• Rooms are described as clean, comfortable, and well-sized.
• The quality and variety of the breakfast offerings are praised.
• The location is considered convenient due to its proximity to facilities and transport.

Areas to improve

Some Saudi guests pointed out certain shortcomings at the hotel, such as the small lobby area or some facilities not meeting expectations.

• Some rooms were noted as potentially smaller than anticipated.
• The swimming pool was reported by some not to meet expectations.
• Comments were made regarding older furniture in some rooms.
• A few guests mentioned the location being somewhat distant from metro stations.

What guests love

Emirati guests appreciated the hotel's comfortable beds and good water pressure, alongside helpful staff interactions.

• Staff members were noted for their helpfulness and cooperative attitude.
• The hotel's breakfast offering received positive remarks from visitors.
• Guests found the beds to be very comfortable during their stay.

Areas to improve

Some Emirati visitors noted that the hotel's furniture appeared somewhat dated, and experienced issues with the reception and location requiring taxis.

• A few guests mentioned that the room furniture felt a bit outdated.
• The hotel's location was considered inconvenient for reaching many places.
• One guest reported a negative reception experience regarding a deposit request.

What guests love

Qatari guests appreciated the high cleanliness of the rooms and the good services provided, with special praise for the friendly and professional staff who made their stay enjoyable.

• Rooms were spacious and comfortable, with attention to detail for a pleasant stay.
• The breakfast offered a good variety of options catering to different tastes.
• Overall hotel and room cleanliness was maintained to a high standard.
• The room service team was prompt and always ready to assist.

Areas to improve

Some Qatari guests experienced disappointment with the leisure facilities, particularly the pool described as basic and narrow, alongside the hotel's location being distant from main attractions.

• The pool was basic, and its basement location made it less inviting.
• Some guests found the hotel to be a bit expensive for the services offered.
• The location was noted as being far from the main tourist attractions.
• Noise from the street impacted the ability to sleep soundly.

What guests love

Bahraini guests appreciated the professional and welcoming staff, especially at the front desk, which ensured a smooth and easy check-in and check-out experience.

• Rooms were noted for their cleanliness, quiet atmosphere, and modern design.
• Guests found the beds comfortable and the showers pleasant.
• The hotel's elegant lobby was a positive aspect highlighted by visitors.

Areas to improve

Some Bahraini guests encountered issues with the room's air conditioning and a lack of certain expected amenities.

• The air conditioning in the room was reported as not cooling effectively.
• Guests noted the absence of water glasses and bottled water in the rooms.
• Personal care items, such as toothbrushes and toothpaste, were not provided.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Buyukdere Cad. No:117 Gayrettepe, Sisli, 34394 Istanbul, Turkey