DoubleTree By Hilton Istanbul - Old Town

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's prime location in Sultanahmet, highlighting its convenience for exploring Istanbul's attractions on foot or via tram.

• The strategic position near the Grand Bazaar and key areas facilitates easy access to many sights.
• Guests appreciate the staff's welcoming nature and helpfulness, with specific commendations for the reception manager and housekeeping.
• Rooms are noted for being comfortable and clean, featuring spacious bathrooms and good layouts for a pleasant stay.
• The hotel offers great rooftop views and good dining options, contributing to a positive experience.

Areas to improve

A few guests noted areas for service improvement, particularly concerning personalized interactions during check-in and certain room amenities.

• Some guests reported instances of unhelpful or unprofessional behavior from specific reception staff.
• Concerns were raised about the cleanliness of some linens and unpleasant odors in bathrooms.
• There were comments regarding slow check-in processes and the high cost of services like Wi-Fi or airport transfers.
• Mixed-gender facilities like the sauna and hammam were not suitable for all guests.

What guests love

Saudi guests appreciate the hotel's prime location in the heart of Sultanahmet, serving as an good base for exploring nearby attractions.

• The hotel boasts a strategic location near the Grand Bazaar and tourist areas.
• Beds are noted as very comfortable, with well-maintained and clean rooms.
• Breakfast is good in a peaceful setting, with special praise for the rooftop.
• Guests commend the staff's kindness and responsiveness across various departments.

Areas to improve

Some Saudi visitors noted that interactions with reception staff felt a bit impersonal, and certain facilities could benefit from updates.

• Some services and the behavior of one staff member at check-in were impersonal.
• Parking directly in front of the hotel can be inconvenient, requiring luggage transport.
• Certain facilities appear a bit dated, and the outdoor seating area needs a refresh.
• Room air conditioning control can be restricted.

What guests love

Emirati guests highlight the hotel's convenient location, offering easy walking access to key attractions and shopping areas, complemented by the staff's friendly and welcoming service.

• The location is ideal for exploring the city on foot or by tram.
• Rooms are comfortable and well-decorated, providing a pleasant stay.
• Staff members are friendly and very helpful.
• The hotel features a nice rooftop restaurant view.

Areas to improve

A few Emirati guests noted that the breakfast selection could be enhanced to better match the price, with some comments regarding room cleanliness and the cost of certain services.

• The breakfast spread could be improved to justify its cost.
• Some minor cleanliness issues were observed in the rooms.
• Airport transfer and in-room dining services are considered pricey.

What guests love

Kuwaiti guests highlight the hotel's prime location and the friendly staff who offer welcoming service, complemented by various amenities that enhance a comfortable stay.

• The hotel's strategic location facilitates easy access to attractions.
• Staff are friendly and provide welcoming service to guests.
• Availability of facilities like the hammam and spa adds to the stay's value.
• The hotel's high cleanliness ensures a pleasant experience.

Areas to improve

Some Kuwaiti guests encountered negative experiences with a front desk employee whose demeanor was unhelpful and rude, while others noted the high cost of room service.

• Certain front desk staff members provided unfriendly and uncooperative treatment.
• Issues arose concerning specific rooms due to poor handling.
• The cost of room service was considered very expensive.

What guests love

Qatari guests appreciated the hotel's convenient location for exploring Istanbul, noting the professional and welcoming demeanor of the reception staff and the friendly cleaning team.

• The hotel's strategic location is ideal for city exploration.
• Reception staff provided professional and friendly service.
• The cleaning staff were noted for their pleasant and smiling interactions.

Areas to improve

Some Qatari visitors encountered issues with room cleanliness, including unpleasant bathroom odors and less-than-clean linens, alongside slow check-in procedures.

• Construction work in front of the hotel caused some disturbance.
• The absence of separate women's hammam facilities prevented their use.
• Some linens were not clean, and bathrooms had noticeable odors.

Amenities

• Terrace
• Walking tours
• Telephone
• Fruit
• Wine/Champagne
• Special diet meals (on request)
• Breakfast in the room
• Bar

Where it is

Mimar Kemalettin Mah. Ordu Caddesi No:31 Beyazit, Fatih, 34130 Istanbul, Turkey