Elite World Grand Sapanca

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests praise the resort's serene location amidst beautiful nature, describing rooms as clean and comfortable, with high appreciation for the diverse facilities and services.

• Visitors commend the cleanliness and comfort of the rooms, noting pleasant views of nature or the pools.
• The comprehensive facilities, including the spa, pools, and recreational activities, are highlighted as a major draw.
• Staff are thanked for their friendly and helpful demeanor, with specific mentions of attentive service.
• The quality and variety of food options at the buffets, particularly local desserts, receive positive remarks.

Areas to improve

Some guests report high prices relative to the quality, alongside crowding during meal times and difficulty finding seats, with occasional comments on food quality or variety.

• Prices are noted as high, particularly when multiple rooms are needed for larger families.
• Guests experience significant crowding in restaurants during meal times, impacting the dining experience.
• Issues regarding food quality or variety are sometimes mentioned, or a lack of freshness.
• Some encounter communication challenges in English with certain staff, or note slow service in specific areas.

What guests love

Saudi guests praise Elite World Grand Sapanca as a wonderful destination blending natural beauty with comprehensive facilities, making it a preferred choice for families and couples.

• Rooms are noted for their cleanliness and comfort, offering pleasant views of the forest or pools.
• The resort provides a wide array of activities and enjoyable pools suitable for both adults and children.
• The spa and wellness facilities are regarded, alongside diverse and quality food buffets.
• Staff friendliness and helpfulness are frequently mentioned, with specific appreciation for certain individuals.

Areas to improve

Some Saudi guests encountered challenges related to high prices, crowded facilities, and certain service aspects, which impacted their overall experience.

• Prices are noted as high relative to the quality, with additional costs for some services.
• Complaints mention significant crowding during meal times and at facilities, reducing enjoyment.
• Issues with room air conditioning, loud music, and communication barriers with some English-limited staff were observed.
• A few guests pointed out difficulties with access, parking, and inflexible room policies for larger families.

What guests love

Emirati guests appreciate the resort's tranquil location and beautiful natural surroundings, making it an ideal spot for relaxation and family enjoyment.

• The resort offers enjoyable activities suitable for children, alongside good facilities that cater to families.
• Guests commend the staff's welcoming, friendly, and professional service.
• The variety of food options for breakfast and dinner, plus the afternoon coffee buffet, is well-received.
• The prime location away from the city bustle provides lovely views and scenic nature.

Areas to improve

Some Emirati guests encountered issues with noise and disturbances during rest periods, alongside remarks on food quality and room service.

• Several guests reported high noise levels, particularly late at night, impacting their comfort.
• The buffet food quality was noted as not always fresh, with occasional crowding.
• There were complaints regarding slow room service response and unmet requests.
• Some visitors mentioned a need for updating certain room amenities and facilities.

What guests love

Kuwaiti guests frequently praise the hotel's friendly and helpful staff, highlighting their warm hospitality and attentive service, alongside enjoyable food and a pleasant location.

• Staff members are consistently noted for their kindness and helpfulness, particularly in the restaurant, always greeting guests with a smile.
• Visitors enjoyed the delicious and varied food offerings, with many describing the buffet selections as good.
• The hotel's beautiful location, offering views of the lake and surrounding nature, was a significant draw for many.
• Guests appreciated the clean rooms and good facilities, including the spa and swimming pools.

Areas to improve

Some Kuwaiti visitors encountered issues with room maintenance, food variety, and language barriers with staff, alongside concerns about noise levels and value for money.

• A lack of variety in breakfast and dinner options was noted by some, with recurring dishes mentioned.
• Several guests reported maintenance problems in their rooms, including malfunctioning air conditioning or unpleasant odors.
• Communication challenges due to language barriers with some staff members were experienced by visitors.
• Concerns were raised regarding the hotel's pricing relative to its value, and some rooms had issues with soundproofing.

What guests love

Qatari guests highlight the hotel's convenient location and the services provided, noting an enjoyable overall stay experience.

• The well-chosen location offers beautiful views and a pleasant environment.
• Staff members are friendly and helpful, delivering good service.
• General facilities and the food were appreciated by many visitors.
• The reception and personal services left a positive impression.

Areas to improve

Some Qatari guests encountered issues regarding restaurant cleanliness and a lack of certain bathroom amenities, alongside ventilation problems in children's rooms.

• A low standard of cleanliness was reported in dining areas.
• A shortage of basic personal care items was noted in bathrooms.
• Some guests mentioned ventilation and temperature issues in kids' rooms.

What guests love

Bahraini guests appreciated the hotel's cleanliness and organization, along with its enjoyable facilities and delicious dining options.

• Rooms were spacious, clean, and offered nice views.
• The breakfast and dinner buffet received high praise.
• Check-in was smooth with helpful front desk staff.
• Guests enjoyed the tea time and the impressive lobby.

Areas to improve

While most Bahraini visitors had a positive experience, a few noted an issue with one front desk staff member and found the prices to be quite high.

• One guest reported an unpleasant interaction with a front desk employee.
• Some visitors felt the pricing was excessively high.
• A lack of activities was mentioned by a few guests.

What guests love

Omani guests found the hotel's facilities, particularly its natural surroundings and green spaces, to be very enjoyable.

• Children particularly loved the water park, swimming pools, and dedicated play areas.
• Guests appreciated the comfortable beds and the pleasant views from their rooms.
• The food and snacks offered at the hotel received positive remarks.
• The serene and relaxing atmosphere of the resort was well-received.

Areas to improve

Some Omani visitors experienced communication challenges in English and noted delays in service responses.

• The external music was found to be disturbing by some guests.
• The hotel's location was considered a bit far from the city center.
• Significant crowds were observed during the weekend.
• A lack of variety was noted in the daily buffet offerings.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Göl Mah. Koşuyolu Cad, No:47/1, Sapanca, 54600 Sapanca, Turkey