Empula Hotel & Residences

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Guests frequently praise the spaciousness of the apartments and their well-serviced, strategic locations, alongside the overall cleanliness of the property.

• The apartments are noted for their generous size, offering comfortable stays for families.
• A prime location provides easy access to surrounding amenities, shops, and restaurants.
• Many visitors highlight the good standard of cleanliness in the apartments and facilities.
• The helpfulness and welcoming attitude of some staff members, particularly Abdulqader, are often mentioned.

Areas to improve

Some guests report issues with slow check-in procedures, elevator delays, and concerns regarding daily cleaning and room service.

• Visitors occasionally experience significant delays during the check-in process.
• Slow and crowded elevators are a frequently cited inconvenience.
• Complaints about insufficient daily apartment cleaning or delayed responses to requests are common.
• Some guests mention uncomfortable beds or a lack of certain kitchen amenities.

What guests love

Saudi guests frequently praise the hotel's vibrant location and proximity to various services, alongside the spacious and clean apartments that offer a comfortable stay for families.

• The location is good, close to restaurants, shops, and essential services.
• Apartments are spacious and comfortable, providing ample room for families.
• The cleanliness of the property is a noted strength by many visitors.
• Guests appreciate the helpfulness and welcoming attitude of some staff members.

Areas to improve

Saudi guests encounter challenges related to elevator efficiency, delayed response to requests, alongside remarks on breakfast quality and limited parking availability.

• Elevator delays and congestion cause inconvenience and long waits.
• Delayed response to requests and insufficient staff impact service delivery.
• The quality and variety of breakfast receive some negative feedback.
• Limited parking facilities present difficulties for some visitors.

What guests love

Emirati guests appreciate the hotel's vibrant location, offering numerous shops and restaurants nearby, alongside spacious, clean apartments with comfortable furnishings.

• The prime location provides diverse shopping and dining options.
• Apartments are spacious, clean, and feature comfortable furniture.
• Staff are friendly and helpful, with specific individuals noted for their service.
• The on-site restaurant serves delicious breakfast and lunch options.

Areas to improve

Emirati guests encounter challenges with elevator efficiency and slow response times for service requests or maintenance, alongside a lack of certain kitchen amenities.

• Elevators are often crowded and slow, causing delays.
• There are delays in responding to maintenance or service requests.
• Kitchen supplies and utensils are noted as being insufficient.
• Some rooms experience noise transfer from hallways.

What guests love

Kuwaiti guests appreciate the spacious apartments and the hotel's convenient location, noting the helpfulness and good service from the staff.

• The apartments are noted for their generous size, providing a comfortable stay.
• The hotel's prime location is convenient, being close to shops and amenities.
• Staff members, particularly Abdulqader, are frequently praised for their attentive service and friendly demeanor.
• The property is generally described as tidy and clean.

Areas to improve

Some Kuwaiti guests experienced significant delays during check-in, alongside concerns raised about the cleanliness standards and incomplete kitchen amenities.

• Complaints were made about lengthy waits, sometimes hours long, to complete the check-in process.
• A few visitors mentioned issues with apartment cleanliness, particularly in less visible areas.
• There were observations of missing essential kitchenware and some appliances not functioning optimally.

What guests love

Omani guests appreciate the hotel's strategic location, easy access to amenities, and convenient parking.

• The hotel's prime location near shops and services is frequently praised.
• Some apartments are noted for their cleanliness and good amenities.
• Certain staff members, like Abdulqader, are highlighted for their helpfulness and friendly demeanor.

Areas to improve

Some Omani guests encountered issues with cleanliness, slow elevators, and poor staff behavior, negatively impacting their stay.

• Complaints were raised regarding insufficient room and apartment cleaning.
• Guests experienced long waits due to slow and crowded elevators.
• Several visitors reported negative interactions with some reception and restaurant staff.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Shared toilet
• Private bathroom
• Toilet
• Free toiletries

Where it is

Sancak Mahallesi Trabzon Caddesi No:185, 61250 Trabzon, Turkey