Ensar Apart

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the apartment's prime location, situated conveniently near Uzungol Lake and essential amenities, offering pleasant views and opportunities to enjoy the surroundings.

• The ideal location near Uzungol Lake provides easy access to restaurants and activities.
• The availability of free parking is a well-appreciated added benefit.
• Some guests highlighted the good and respectful service provided by the staff.
• The beautiful lake view was a positive aspect for many visitors.

Areas to improve

Some Arab guests encountered issues concerning cleanliness, reporting unpleasant odors, problems with heating and hot water, and occasional noise disturbances from other residents.

• Cleanliness was a concern for some guests, with observations of dirtiness and unpleasant smells.
• Malfunctioning heating and hot water systems negatively impacted stays during cold weather.
• Noisy disturbances from other occupants and poor soundproofing were noted by some.
• Certain furnishings appeared old and worn, with a lack of basic room amenities.

What guests love

Saudi visitors appreciate the apartment's prime location, particularly its proximity to the lake and various amenities, contributing to a pleasant stay.

• convenient location near the lake, restaurants, and essential services.
• Convenient availability of free parking spaces.
• Friendly reception and very good staff interaction.
• A nice view overlooking the lake enhances the experience.

Areas to improve

Some Saudi visitors encountered issues with maintenance and cleanliness, alongside noise disturbances from other residents, which impacted their overall experience.

• Problems with heating and hot water, and lack of air conditioning in some units.
• Unpleasant odors were noted within the apartments, particularly in the evenings.
• Noise disturbances due to poor soundproofing between apartments.
• Concerns were raised about worn-out furniture and the presence of pests like mice.

What guests love

Emirati guests appreciated the prime location of the apartments, particularly their proximity to Uzungol Lake and scenic natural areas, along with the convenience of free parking.

• Convenient location near Uzungol Lake and natural surroundings.
• Availability of complimentary car parking.
• Pleasant lake views were noted.

Areas to improve

Many Emirati visitors encountered negative experiences related to poor cleanliness in rooms and facilities, alongside issues with heating and maintenance, which impacted their comfort.

• General cleanliness of rooms and furnishings was below expectations.
• Problems were noted with the functioning of heating and room amenities.
• Some rooms were situated near undesirable areas like garbage disposal.
• Concerns were raised regarding poor services and treatment.

What guests love

Kuwaiti guests appreciate the hotel's prime lakeside location, offering a pleasant atmosphere and good views, complemented by the friendly staff.

• The hotel boasts a nice location directly overlooking the lake, providing enjoyable natural scenery.
• Guests value the welcoming and helpful attitude of the hotel staff, who assist with a smile.
• The property is recommended for its pleasant setting and proximity to nearby restaurants and activities.

Areas to improve

Some Kuwaiti guests encountered issues with room amenities and experienced disturbances due to noise from adjacent rooms or outside.

• A few visitors noted that requested amenities were not provided in their rooms.
• Noise from neighboring rooms or outside areas was a source of disturbance for some guests.
• There were difficulties in obtaining certain basic services, such as a kettle.

What guests love

Qatari visitors praise the apartments' convenient location, situated conveniently close to Uzungol Lake and surrounding activities, offering easy access to dining and attractions.

• The location is ideal, close to the lake and amenities.
• The accommodation is clean and comfortable.
• Staff interactions were pleasant, particularly with Murad.

Areas to improve

Some Qatari visitors encountered challenges with limited services during winter, alongside occasional remarks about unpleasant odors.

• Lack of essential services like breakfast during winter.
• Presence of unpleasant odors in some units.
• Service levels were not satisfactory for some guests.

Amenities

• Toilet paper
• Towels
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Fevzi Cakmak Mahallesi No:41 Uzungol Caykara Trabzon, 61692 Uzungöl, Turkey