ERSA Hotel
Hotel in Tuzla, Turkey
What Arab guests said
What guests love
Guests appreciate the hotel's convenient location near Sabiha Airport, making it a practical choice for travelers, complemented by nearby amenities and dining options.
- Rooms are noted as comfortable with effective air conditioning and good bathrooms.
- The swift check-in process and respectful staff interactions are highlighted.
- The location is described as quiet, offering an escape from city noise.
- Good and fast internet service is available.
Areas to improve
Some guests encountered challenges with limited room space, communication difficulties due to staff's English proficiency, and a lack of certain essential services.
- Comments mention cramped rooms and insufficient bedding.
- Guests experience communication issues with staff lacking English fluency.
- Assistance with luggage and flexibility for late check-out were noted as lacking.
- The surrounding facilities near the hotel are sometimes described as unappealing.
What guests love
Saudi visitors appreciate the hotel's proximity to Sabiha Airport and its surrounding amenities, noting clean rooms, comfortable beds, and available air conditioning.
- The hotel is conveniently located near Sabiha Airport, making it a suitable choice for travelers.
- The area is surrounded by numerous restaurants, cafes, and shops for daily needs.
- Guests commend the good internet speed and quality within the hotel.
- Staff reception was pleasant and efficient, with good English communication.
Areas to improve
Some Saudi visitors encountered issues with cramped room sizes and facilities needing maintenance, alongside some check-out time restrictions.
- Complaints were made regarding small room sizes and narrow double beds.
- Some facilities, such as bathrooms, were noted as requiring maintenance.
- There was dissatisfaction with early check-out limitations and a lack of luggage assistance.
- Some guests mentioned the hotel's surroundings lacked pleasant views.
What guests love
Emirati guests appreciate the hotel's convenient location and proximity to key attractions, along with the staff's welcoming demeanor.
- The hotel boasts a strategic location near important areas.
- Staff members are friendly and provide good service.
- Overall a pleasant stay experience.
Areas to improve
Some Emirati guests expressed significant dissatisfaction, indicating that multiple aspects of their stay did not meet their expectations.
- Certain visitors felt fundamental aspects of their stay were not satisfactory.
- The overall experience for some guests was disappointing.
- No standout positive elements were noted by some visitors.
What guests love
Qatari guests appreciated the comfort and tidiness of the modern, well-equipped rooms, noting the convenient location and efficient check-in process.
- Rooms are modern, tidy, and equipped with effective air conditioning.
- Staff are respectful and provide good service.
- The hotel's location is convenient and accessible.
- Check-in was a quick and smooth experience.
Areas to improve
Some Qatari visitors experienced discomfort due to insufficient bedding, finding only sheets available which led to feeling cold from the air conditioning.
- Lack of adequate bedding, such as duvets.
- Feeling cold due to the air conditioning, even on lower settings.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Private check-in/out
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Ironing service
- Dry cleaning
- Laundry
Show all amenities (25)
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Security alarm
- Key card access
- 24-hour security
- Vending machine (drinks)
- Designated smoking area
- Air conditioning
- Smoke-free property
- Heating
- Soundproof rooms
- Elevator
- Family rooms
- Non-smoking rooms
- Room service
- Hot tub/Jacuzzi
Where it is
Gülle Sk. no 34947 no 4 4, 34947 Tuzla, Turkey