Eser Premium Hotel & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Guests frequently praise the hotel's prime location near the beach, surrounded by numerous dining and cafe options, making it a preferred choice for many.

• The spacious rooms and beautiful views are often highlighted, with particular appreciation for the rich and varied breakfast offerings.
• Many visitors commend the staff's friendliness and helpfulness, with special mentions for individuals who provided good assistance.
• The overall cleanliness of the hotel and its proximity to the sea are valued, contributing to a comfortable and enjoyable stay.

Areas to improve

Some guests encounter challenges regarding the condition of rooms and facilities, noting a need for comprehensive renovation of the hotel and its technical systems.

• Several visitors report issues with air conditioning and television systems, alongside poor soundproofing between rooms.
• Further criticisms include difficulties with sliding bathroom doors, deteriorating floor conditions, and remarks about the quality of linens.
• A segment of guests feels the service level does not align with a five-star rating, citing slow room service and inefficient handling of requests.

What guests love

Saudi guests frequently praise the hotel's convenient location, noting its proximity to the beach and dining options, alongside comfortable rooms and a delicious breakfast.

• Strategic location near the beach, cafes, and restaurants.
• Spacious and comfortable rooms with beautiful views.
• Breakfast is rich and delicious, featuring Turkish dishes.
• Friendly and helpful staff, especially the night receptionist.

Areas to improve

Some Saudi guests noted the need for updated TV systems and services, alongside observations regarding customer service levels.

• TV systems and channels are in urgent need of renovation.
• Customer service is slow and inadequately trained.
• Some facilities like the spa require advance bookings.
• Comments suggest a need for renovation and cleaning in certain hotel areas.

What guests love

Emirati guests appreciate the hotel's good location near the sea, along with spacious rooms and pleasant city views.

• The hotel boasts a good location close to the sea.
• Rooms are noted for their generous space.
• Breakfast is good and varied.
• The gym and other amenities are well-regarded.

What guests love

Kuwaiti guests found their stay at Eser Premium Hotel & Spa to be pleasant, with its location being a notable highlight.

• Kuwaiti visitors praised the hotel's convenient location.
• Guests noted a generally good experience during their stay.
• The spa facilities were appreciated by Kuwaiti guests.

Areas to improve

Some Kuwaiti guests encountered issues with the service and air conditioning during their stay at Eser Premium Hotel & Spa.

• A few visitors mentioned that the air conditioning was not sufficiently cold.
• Kuwaiti guests expressed dissatisfaction with the service quality.
• There were comments regarding the air conditioning performance needing improvement.

What guests love

Qatari guests found Eser Premium Hotel & Spa to be a peaceful retreat, highlighting its cleanliness and the genuinely friendly service from the staff.

• The hotel offers a tranquil environment, away from busy areas.
• Guests appreciated the high standard of cleanliness throughout the property.
• Staff members were noted for their welcoming and helpful demeanor.

What guests love

Bahraini guests appreciate the hotel's convenient location, which offers convenient access to various attractions.

• The hotel's strategic location is valued.
• Some staff members provide helpful and friendly service.
• Room service is considered reasonable and acceptable.

Areas to improve

Bahraini guests encountered challenges with room conditions and overall hotel maintenance, impacting their stay.

• Rooms and bathrooms are dated and require significant renovation.
• Soundproofing between rooms is notably poor and disruptive.
• Recurring issues with door functionality and sliding mechanisms were noted.
• The quality of linens and towels needs substantial improvement.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Fatih Mah. Gazi Mustafa Kemal Cad. No:11, 34500 Büyükçekmece, Turkey