Espoir HOTEL
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests generally praise the hotel's cleanliness and comfort, noting its convenient location near public transport hubs.
- Guests highlight the property's cleanliness and comfortable atmosphere.
- The hotel's location is noted as being close to train and tram stations.
- Some visitors appreciated the helpfulness of staff, particularly Mr. Younes.
- The breakfast is found to be suitable by many guests.
Areas to improve
Some guests encountered issues with their rooms, including discrepancies from bookings and missing basic amenities during cleaning services.
- A room assignment did not match the original booking details.
- Requests for room cleaning were not fully addressed.
- Water was not provided as part of the room cleaning service.
What guests love
Saudi visitors appreciate the hotel's convenient location near public transport, finding their stays generally comfortable and noting the helpfulness of some staff members.
- The hotel is situated close to train and tram stations, facilitating easy travel.
- Guests describe the rooms as clean and comfortable.
- One staff member, Younes, was specifically praised for his great cooperation.
Areas to improve
Some Saudi visitors encountered issues with room assignments not matching their bookings, alongside dissatisfaction regarding cleanliness standards and room service.
- A room was provided with three beds instead of the booked two beds with a balcony.
- Requests for room cleaning made at reception were not fulfilled.
- A lack of water provision during cleaning services was noted.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Terrace
- Bicycle rental
- Restaurant
- Invoice provided
- Lockers
- Private check-in/out
- Baggage storage
- Tour desk
Show all amenities (41)
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Baby safety gates
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Smoke-free property
- Hypoallergenic room available
- Heating
- Car rental
- Soundproof rooms
- Elevator
- Family rooms
- Airport shuttle
- Non-smoking rooms
- Room service
Where it is
Tiryaki Hasan Paşa Sokak, Fatih, 34096 Istanbul, Turkey