Fengo Hotel & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently highlight the hotel's welcoming staff, particularly Omar, whose helpfulness and friendly demeanor enhance the overall guest experience.

• Visitors appreciate the staff's cooperative and kind attitude, noting their efforts to assist guests.
• The hotel's convenient proximity to the airport is a recurring positive aspect for many travelers.
• Cleanliness of rooms and facilities is often mentioned as a positive factor during stays.
• The breakfast offering is described positively by some guests as a satisfying meal.

Areas to improve

Some guests encountered issues with small room sizes, poor sound insulation, and noise disturbances from the surrounding environment.

• Numerous visitors report that the room dimensions are quite small, impacting comfort.
• Inadequate soundproofing is a frequent complaint, with noise from adjacent rooms or outside being noticeable.
• Disruptions from aircraft or traffic noise are mentioned due to the hotel's proximity to the airport or main roads.
• Occasional maintenance concerns, such as water leaks or worn furnishings, were noted in some rooms.

What guests love

Saudi guests frequently highlight the hotel's attentive service and friendly staff, alongside its convenient location and clean accommodations.

• The staff's polite demeanor and consistent helpfulness are consistently praised.
• Guests often commend the overall cleanliness and tidiness of the property.
• The hotel's proximity to the airport is a significant advantage for many visitors.
• The breakfast quality and variety are noted positively by some.

Areas to improve

Some Saudi guests encounter issues with small room sizes, poor sound insulation, and occasional concerns regarding facilities.

• Many visitors report that the rooms are quite small.
• Inadequate soundproofing is a recurring complaint, often due to street or airplane noise.
• Occasional facility issues are mentioned, such as leaks or missing basic amenities.
• Some rooms are noted to be close to external noise sources.

What guests love

Emirati guests highlight the attentive service at Fengo Hotel & Spa, with particular appreciation for the staff's dedication to providing assistance.

• Guests praised the welcoming reception and courteous interactions from the front desk staff.
• Effective help with various requests, including transportation, was valued.
• Easy communication with the team via messaging apps was a positive aspect.

What guests love

Kuwaiti guests found the hotel's location convenient, close to essential services, and appreciated the welcoming reception and good service provided by some staff members.

• The hotel's location is close to essential services.
• Some staff members offered a friendly welcome.
• The accommodation price was considered suitable.

Areas to improve

Some Kuwaiti guests experienced disappointment due to discrepancies between booked rooms and reality, alongside issues with sound insulation and facility maintenance.

• Booked rooms did not match expectations, lacking balconies and sea views.
• Sound insulation was poor, with continuous noise from aircraft.
• Room maintenance issues were noted, including AC malfunctions and poor carpet condition.
• Services were limited and not complimentary, with some staff interactions being unfriendly.

What guests love

Omani guests appreciate the friendly and flexible service provided by the hotel staff, particularly Omar, contributing to a pleasant stay.

• Staff members are noted for their good manners and professionalism.
• Omar's welcoming attitude and flexibility with check-out were appreciated.
• The hotel's cleanliness is highlighted as a positive aspect.

Areas to improve

Some Omani guests noted issues with cramped spaces and poor sound insulation, alongside dissatisfaction with breakfast variety.

• Guests mentioned cramped room sizes and noise disturbances.
• The breakfast selection was criticized for lacking variety.
• The presence of an Islamic Republic of Iran flag was noted as inappropriate by some visitors.

Amenities

• Toilet paper
• Towels
• Bidet
• Additional toilet
• Bath or shower
• Private bathroom
• Free toiletries
• Hairdryer

Where it is

Yalincak Beldesi Gulyali Mah. Rize Cad. No:107, 61000 Trabzon, Turkey