First Joy Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests frequently praise the hotel's appealing location and beautiful natural views, complemented by the staff's friendly and helpful demeanor.

• Visitors appreciate the cleanliness of the premises and the spacious, well-appointed rooms, often featuring balconies with lovely vistas.
• The staff is noted for being welcoming and cooperative, providing good service, with special mention for those who speak Arabic.
• Many guests enjoy the varied and tasty breakfast, finding amenities like the children's play area beneficial for families.
• The proximity to the airport and key areas is seen as an advantage, alongside the availability of parking facilities.

Areas to improve

Some guests encounter challenges with poor sound insulation between rooms, alongside remarks regarding breakfast quality and certain services.

• Visitors frequently report weak soundproofing between rooms, leading to noise disturbances from adjacent accommodations.
• Criticisms include limited breakfast options or unmet expectations, as well as issues with serving times.
• Difficulties in reaching the hotel due to its elevated location and winding roads are noted, potentially making it feel isolated from services.
• Some guests mentioned issues with the cleanliness of certain facilities or inadequate services such as elevators or the availability of amenities.

What guests love

Saudi visitors appreciate the hotel's appealing location and diverse facilities, including children's play areas, contributing to an enjoyable stay for families.

• Guests praise the hotel's strategic location and proximity to amenities and the airport.
• Staff are noted for their kindness and helpfulness, with special mention for Arabic-speaking employees.
• The hotel's general cleanliness and facilities like the pool and playrooms are a positive aspect for many families.
• Breakfast is described as good and varied, offering satisfactory options for guests.

Areas to improve

Some Saudi visitors encountered challenges with room insulation, leading to noise disturbances, alongside issues with elevator maintenance and room services.

• Guests complain about poor room insulation, causing disturbances from neighboring sounds.
• Frequent elevator malfunctions and difficulties in their use were reported.
• Some rooms lack privacy due to close balconies, and services like room cleaning were not up to par.
• Difficulty in controlling the air conditioning temperature in some rooms was noted.

What guests love

Emirati guests praise the hotel as an ideal family choice, highlighting good children's facilities and beautiful views, complemented by high cleanliness standards and friendly staff service.

• Family facilities and the kids' club are a great addition, ensuring children are entertained with various activities.
• Guests commend the quality of the breakfast, noting its variety and fresh flavors.
• Staff stand out as a positive element, offering helpful and welcoming assistance.
• Spacious rooms and balconies provide comfortable and pleasant mountain and sea views.

Areas to improve

Some Emirati guests encountered service challenges, including limited elevator availability and insufficient sound insulation between rooms, which impacted their experience.

• Guests note that the number of elevators is limited and does not meet guest needs.
• Sound insulation between rooms is reported as weak, allowing neighbor noise to be heard.
• A lack of certain services, such as luggage assistance and basic room requests, was observed.
• The variety of breakfast options was limited for some guests.

What guests love

Kuwaiti guests found the hotel comfortable, highlighting the pleasant rooms and a convenient location close to the airport and markets.

• Rooms are comfortable and offer a good stay.
• Food is varied and tasty, with eggs noted positively.
• The location is convenient for airport and market access.
• Reception services were good.

Areas to improve

Some Kuwaiti visitors noted areas for improvement regarding daily housekeeping and certain breakfast items, alongside minor facility issues.

• Room cleaning and linen changes are not performed daily.
• Breakfast variety and juice quality could be enhanced.
• A disturbing noise occurs when flushing the toilet.
• Television volume has a limited range.

What guests love

Qatari guests appreciate the hotel's convenient location and the cleanliness of the rooms, noting the friendly and helpful staff.

• The hotel boasts a perfect, strategic location.
• Rooms are kept clean and comfortable.
• Guests found the staff to be very welcoming and friendly.

Areas to improve

Some Qatari visitors noted concerns regarding the breakfast quality and variety, alongside minor issues with facilities and perceived value.

• Breakfast offerings were found to be lacking in variety and quality.
• Minor technical issues were observed in rooms and elevators.
• The price was considered high relative to the services provided.

What guests love

Omani guests appreciate the hotel's cleanliness and spacious rooms, noting the pleasant breakfast variety and the helpfulness of some staff members.

• Rooms are spacious and well-appointed, offering nice views.
• Breakfast provides a good variety of delicious options.
• Several staff members are noted for being kind and helpful.
• The hotel offers good facilities, including a children's play area.

Areas to improve

Some Omani guests found the hotel's elevated location challenging to access, with remarks on bathroom odors and inconsistent staff helpfulness.

• The hotel's elevated location can be difficult to reach, with a winding road.
• Some bathrooms experienced unpleasant odors.
• Staff helpfulness varied, with some lacking a welcoming demeanor.
• Certain rooms lacked adequate soundproofing.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

1 NOLU BOSTANCI MAHALLESI YAPI SOK. DAIRE KAPI NO:15 DIS KAPI NO:1 TRABZON/ORTAHISAR, 61080 Trabzon, Turkey