Four Points by Sheraton Istanbul Kagithane

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests appreciate Four Points by Sheraton Istanbul Kagithane for its cleanliness and quiet location near shopping centers, with particular praise for comfortable beds and the helpfulness of some staff members.

• Guests commend the hotel's cleanliness and comfortable facilities, especially the cozy beds.
• The location is valued for its proximity to malls and its peacefulness away from city noise.
• Some staff members are thanked for their cooperation and attentive service.
• Ample and convenient underground parking is available.

Areas to improve

Some Arab guests encounter issues with the air conditioning system being too warm, alongside occasional remarks regarding service levels and cleanliness.

• Several guests report that the room's air conditioning system is too hot and not adjustable.
• There are comments about slow response or insufficient service from some reception staff.
• A few guests noted that the room cleanliness was not satisfactory.
• Check-in and check-out timings are mentioned as needing more flexibility.

What guests love

Saudi guests appreciate the hotel's cleanliness and good service, noting its comfortable facilities and convenient location away from city crowds.

• The hotel's rooms and common areas are consistently clean.
• Staff provide professional and friendly service.
• Parking is readily available and convenient.
• The location offers a peaceful atmosphere away from congestion.

Areas to improve

Some Saudi guests noted areas for improvement, including flexibility in check-in/out times, room air conditioning, and occasional issues with room cleanliness.

• Check-in and check-out timings could be more flexible.
• Air conditioning performance in some rooms was less than ideal.
• Occasional concerns were raised about room cleanliness standards.
• A few guests found the breakfast variety to be limited.

What guests love

Emirati guests frequently choose this hotel for their Istanbul stays, appreciating its high level of cleanliness and the attentive service provided by the staff.

• The hotel is noted for being clean and comfortable.
• Its convenient location is close to a quiet mall.
• Staff members receive praise for their attentive service.
• It is a preferred choice for repeat stays.

Areas to improve

Some Emirati guests noted an issue with the air conditioning system, finding the temperature to be uncomfortably warm during their stay.

• The air conditioning system was perceived as too warm.
• Room temperatures were noted as being high.

What guests love

Kuwaiti guests appreciate the hotel's quiet location away from the hustle, with convenient access to nearby shopping centers. Visitors highlight the cleanliness of rooms and facilities as a key aspect of a comfortable stay.

• The hotel offers a peaceful location close to shopping malls.
• Guests frequently mention the good cleanliness of rooms and facilities.
• Some staff members provide helpful and friendly service.
• Ample and convenient parking is available.

Areas to improve

Some Kuwaiti guests encountered challenges with hospitality and service levels, noting communication difficulties in English with certain staff and occasional poor treatment. Issues with room cleanliness and booking price changes were also noted.

• Some guests experience communication difficulties in English with staff.
• Low hospitality standards and poor staff treatment were reported by some.
• There were comments regarding unclean rooms in some instances.
• A few visitors complained about changes to pre-paid booking amounts.

What guests love

Qatari guests appreciate the hotel's comfort and cleanliness, highlighting the comfortable beds and a quiet location free from traffic congestion.

• Comments praise the cleanliness of the premises and the comfort of the beds.
• The hotel's location is noted as good and free from traffic.
• Guests value the quick service provided by the staff.
• Staff recommendations for delicious food were appreciated.

Areas to improve

Some Qatari guests experienced difficulties adjusting room temperature, unable to operate the air conditioning during cooler weather.

• One guest noted the lack of charging adapters for phones.
• The hotel declined a request for a one-time complimentary breakfast.
• Guests could not operate the air conditioning in their rooms during cold weather.

What guests love

Bahraini guests appreciated the hotel for its satisfying breakfast offerings and clean facilities, complemented by its tranquil location.

• Enjoyed a good breakfast selection.
• Found the hotel facilities to be clean.
• The quiet area was noted as a positive aspect.

Areas to improve

Some Bahraini visitors noted concerns regarding the room size and the provision of an extra bed, which impacted their overall stay.

• The room size was found to be small.
• There were comments about the extra bed.

Amenities

• Outdoor fireplace
• Outdoor furniture
• Sun deck
• BBQ facilities
• Terrace
• Bicycle rental
• Coffee house on site
• Fruit

Where it is

Cendere Street No 15, Hamidiye District, Kagithane, 34406 Istanbul, Turkey