Granada Luxury Belek - Family Kids Concept

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests praise the resort as a wonderful family destination, offering a wide array of entertainment facilities and activities suitable for all ages, ensuring an enjoyable experience for everyone.

• Numerous swimming pools, including a large water park and dedicated children's pools, provide great fun for families.
• Guests appreciate the variety of entertainment activities and evening shows offered, which add vibrancy to the resort.
• Some note that the all-inclusive concept offers good value, with food and drinks readily available.
• Certain visitors commend the helpful efforts of cooperative reception staff who provide assistance.
• Children particularly enjoy the many entertainment options available to them at the resort.

Areas to improve

Some Arab guests encountered challenges related to service quality and cleanliness, particularly during peak times, with remarks on food quality and certain facilities needing maintenance.

• Many guests complained about slow check-in and check-out procedures, along with difficulties communicating with reception staff.
• Recurring complaints were noted regarding the quality and variety of food, with some describing it as below expectations.
• Some visitors pointed out issues with the cleanliness of rooms and public areas, including the presence of cats in dining spaces.
• There were observations about some water slides or attractions not functioning, and repetitive music during evening shows.
• Several guests mentioned that rooms lacked good soundproofing, allowing noise from adjacent rooms to be heard.

What guests love

Saudi guests appreciate the integrated resort and its diverse facilities catering to all family members, with special praise for the all-inclusive concept offering good value.

• The resort offers a comprehensive experience with delicious, varied food and enjoyable entertainment shows.
• Facilities and pools are designed to provide enjoyment for all age groups.
• The all-inclusive concept minimizes the need for extra spending during the stay.

Areas to improve

Saudi guests encounter challenges with reception services, describing them as chaotic and time-consuming, alongside communication difficulties with staff who do not speak Arabic or English fluently.

• Complaints arise regarding room cleanliness and maintenance issues, including ventilation problems.
• Guests experience noise within rooms due to poor soundproofing, impacting comfort.
• Some staff members lack friendliness and professionalism, with slow response times and difficulty understanding guest needs.

What guests love

Emirati guests praise the resort as an ideal family destination, offering rich entertainment for both children and adults, with special commendation for the food's variety and quality.

• Emirati families enjoyed numerous entertainment options specifically designed for children.
• Visitors appreciated the availability of good water facilities and water parks.
• Emirati guests found the quality and variety of food options exceeded expectations, including diverse food stalls.

Areas to improve

Some Emirati guests encountered challenges with check-in organization, room comfort, and cleanliness in dining areas.

• A few visitors reported negative experiences during check-in, including delays and booking issues.
• Guests complained about uncomfortable rooms, poor soundproofing, and a lack of healthy food options.
• Concerns were raised about cats present in dining areas, affecting perceptions of hygiene.

What guests love

Kuwaiti guests found their stay at Granada Luxury Belek resort to be enjoyable, highlighting the pools, varied activities, and evening entertainment.

• Kuwaiti visitors appreciated the good variety and availability of food throughout their stay.
• Staff, particularly at reception, were frequently praised for their helpful and welcoming service.
• Kuwaiti families enjoyed the water slides and entertainment activities that enhanced the children's experience.

Areas to improve

Some Kuwaiti guests encountered minor issues concerning food quality, facility maintenance, and the organization of evening events.

• A few visitors noted repetitive music at evening shows and some non-operational water slides.
• Concerns were raised about food quality variations and instances of food wastage observed.
• A small number of guests reported issues with room cleanliness, air conditioning, or poor baggage handling services.

What guests love

Qatari visitors praise the diverse water activities and good family facilities, which provide an enjoyable experience for both children and adults.

• Wonderful kids' facilities and a comprehensive water park cater to all family members.
• The water play area and various swimming pools are highlighted as major attractions.
• Evening shows and entertainment events were greatly enjoyed by families.

Areas to improve

Some Qatari guests noted a decline in food quality and high costs for additional services, alongside some comfort issues in the rooms.

• Food quality did not meet expectations for some visitors.
• High charges were observed for certain paid services, such as medical consultations.
• Some rooms lacked basic amenities like an iron, and pillows were uncomfortable.

What guests love

Bahraini guests appreciated the wide variety of food options and flexible buffet timings, alongside the numerous facilities available for families.

• A good selection of food is available throughout the extended buffet hours.
• The resort offers most tourist needs, making it unnecessary to leave the premises.
• An enjoyable experience, suitable for a family vacation.

Areas to improve

Some Bahraini visitors encountered negative experiences with uncooperative staff behavior, difficulties navigating the resort, and slow phone responses.

• The attitude of some staff members was perceived as rude and unhelpful.
• Navigating the resort proved challenging due to a lack of clear directions.
• There were significant delays in answering calls to reception and room service.

Amenities

• Toilet paper
• Towels
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Belek Mah. Cumhuriyet Cad. No:102/7 Serik Antalya, 07506 Belek, Turkey