GRAND Deniz Hotel
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests frequently highlight the friendly and helpful service provided by reception staff, particularly an individual named Enass, who is described as very respectful and accommodating. The presence of air conditioning in rooms was also noted positively.
- Staff at reception are praised for their kindness and helpfulness.
- Air conditioning is available in some rooms.
- The hotel is generally noted as being clean.
Areas to improve
Several Arab guests encountered issues with cleanliness, including unhygienic bedding and the presence of bed bugs, alongside frequent water supply interruptions. Concerns were also raised about narrow bathrooms, lack of elevators, and the general environment of the hotel's surrounding area.
- General cleanliness of bedding and rooms was a concern.
- Guests experienced frequent interruptions in water supply.
- Narrow bathrooms and a lack of elevators were noted.
- The surrounding area was described by some guests as unsuitable.
What guests love
Saudi visitors noted the availability of air conditioning in the rooms as a basic amenity, with some also appreciating the respectful and helpful service from a staff member named Anas.
- Air conditioning was available in the rooms as a basic amenity.
- One staff member, Anas, was praised for his respectful and helpful service.
Areas to improve
Saudi guests encountered significant issues with cleanliness, including the presence of bed bugs, alongside frequent water interruptions and a lack of in-room kettles.
- Guests experienced cleanliness problems, notably bed bugs affecting comfort.
- Water supply interruptions occurred daily, requiring intervention to restore service.
- In-room kettles were not provided, causing inconvenience.
- The hotel's location was described as unsettling, with a narrow neighborhood and unpleasant odors.
- Bathrooms were noted as being very small and unsuitable for adults.
What guests love
Emirati guests found the hotel to be clean and pleasant, highlighting the helpfulness and welcoming nature of the staff.
- The hotel's cleanliness and tidiness were noted positively.
- Reception staff were particularly praised for their kindness and assistance.
- Visitors felt well-attended to during their stay.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (49)
- Shower
- Linens
- Wardrobe or closet
- City view
- Sun deck
- Terrace
- Socket near the bed
- Clothes rack
- Tour or class about local culture
- Happy hour
- Themed dinners
- Flat-screen TV
- Cable channels
- Satellite channels
- TV
- Minibar
- Grocery deliveries
- Daily housekeeping
- Shared lounge/TV area
- Fax/Photocopying
- Express check-in/out
- Airport shuttle
- 24-hour front desk
- Family rooms
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
- Carbon monoxide detector
- Air conditioning
- Smoke-free property
- Mosquito net
- Tile/Marble floor
- Heating
- Soundproofing
- Soundproof rooms
- Non-smoking rooms
- Upper floors accessible by stairs only
Where it is
Unkapanı Değirmeni Sokak No: 20, Fatih, 34134 Istanbul, Turkey