Grand Heykel Hotel
Hotel in Bursa, Turkey
What Arab guests said
What guests love
Guests frequently highlight the hotel's prime location, offering convenient access to amenities and pleasant views. Some staff members were also noted for their helpful and friendly service.
- The hotel's central location, close to shopping and transport, was a significant plus for many visitors.
- Several guests appreciated the welcoming and professional demeanor of certain hotel staff.
- Rooms were described as clean and comfortable, with nice views noted from the breakfast area.
Areas to improve
Some guests encountered issues with internet connectivity and breakfast quality, alongside remarks concerning cleanliness standards and staff conduct.
- Many visitors reported very slow or non-existent Wi-Fi service.
- The breakfast service received repeated criticism for being unsatisfactory and poorly restocked.
- Several guests noted problems with room and bathroom cleanliness, as well as non-functional air conditioning.
What guests love
Saudi guests praise the warm hospitality and professional service from the staff, appreciating the central location that offers easy access to tourist attractions and public transport.
- The hotel's prime location in the city center provides convenient access to attractions.
- Staff members are friendly and helpful, offering professional service.
- Rooms are clean and comfortable, ensuring a pleasant stay.
- Breakfast is good and served with a nice view from the top floor.
Areas to improve
Some Saudi guests encountered issues with slow or unavailable internet connectivity, alongside remarks concerning facilities like air conditioning and cramped bathrooms.
- Internet service was very slow or unavailable.
- Certain facilities, such as air conditioning, were not functioning.
- Bathrooms were noted as being cramped in some rooms.
- Cleaning standards were sometimes below expectations.
What guests love
Emirati guests appreciate the Grand Heykel Hotel's prime location, noting the pleasant views from the breakfast floor.
- The hotel's central location is highlighted as a significant advantage.
- Views from the breakfast area were a positive aspect for visitors.
- Families found the short stays enjoyable.
Areas to improve
Some Emirati guests experienced disappointment with the hotel's services, particularly concerning breakfast and room arrangements.
- Breakfast offerings were not consistently restocked and ran out quickly.
- Room configurations did not match bookings, and bathrooms lacked proper ventilation.
- General cleanliness and staff interactions were noted as areas needing improvement.
What guests love
Kuwaiti guests appreciate the hotel's prime location and the helpfulness of its staff, noting a generally pleasant stay.
- The hotel's strategic location is convenient for exploring.
- Staff members are noted for their friendly and helpful service.
- A comfortable experience for visiting families.
Areas to improve
Some Kuwaiti visitors observed a decline in the hotel's standards compared to previous stays, citing issues with room size and mattress comfort.
- Rooms are quite small and the mattresses lack comfort.
- Cleanliness standards in the rooms were not satisfactory.
- Breakfast offerings were basic and could be improved in quality and presentation.
What guests love
Qatari visitors appreciated the hotel's convenient location, finding it comfortable and close to numerous shopping areas.
- The location is comfortable and near shopping centers.
- The hotel's atmosphere is suitable for stays.
- Guests enjoyed the easy access to the surrounding area.
Areas to improve
Some Qatari visitors encountered issues with breakfast quality and staff conduct, alongside concerns regarding room cleanliness and additional charges.
- Breakfast quality was not satisfactory for the hotel's standard.
- Inappropriate staff behavior was noted by guests.
- Concerns were raised about bathroom and bed cleanliness.
- Unexpected extra charges were applied.
- Parking availability was limited.
What guests love
Bahraini guests had a pleasant stay at Grand Heykel Hotel, highlighting its convenient location and the friendly service provided by the staff.
- The hotel boasts an ideal location that makes exploring easy.
- Guests appreciated the spacious, clean, and well-designed rooms.
- Breakfast was well-received, especially with the nice views from the top floor.
Areas to improve
A few Bahraini guests encountered minor issues during their stay at Grand Heykel Hotel.
- There was a mention of an issue concerning the cleanliness of the toilets.
- Some visitors noted comments regarding the check-in time.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Additional toilet
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (51)
- Shower
- Linens
- Wardrobe or closet
- City view
- View
- Terrace
- Garden
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Flat-screen TV
- TV
- Minibar
- Invoice provided
- Lockers
- Private check-in/out
- Baggage storage
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Fax/Photocopying
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- Safe
- Carbon monoxide detector
- Shared lounge/TV area
- Air conditioning
- Smoke-free property
- Hypoallergenic room available
- Heating
- Soundproofing
- Carpeted
- Soundproof rooms
- Elevator
- Family rooms
- Non-smoking rooms
- Room service
Where it is
Orhan Bey Mahallesi Ressam Sefik Bursali Caddesi No 30 Osmangazi , 16010 Bursa, Turkey