Grand Makel Hotel Topkapi

What Arab guests said

🌍All ArabsSaudisEmiratisQataris

What guests love

Arab guests frequently praise the hotel's friendly staff and attentive service, highlighting the high standards of cleanliness and a satisfying breakfast experience.

• Staff members are consistently noted for their welcoming demeanor and helpfulness.
• Rooms and the overall hotel environment are kept very clean.
• The breakfast selection is appreciated for its quality and variety.
• Guests feel well-cared for and experience warm hospitality.

Areas to improve

A few guests mentioned minor issues concerning water pressure on higher floors and a slight odor in bathrooms, alongside slow internet speeds.

• Some guests experienced low water pressure on upper floors.
• A faint smell was noted in the bathrooms by a few visitors.
• Internet connectivity in rooms was reported as slow by some.

What guests love

Saudi guests recommend the Grand Makel Hotel Topkapi, praising its comfort, attentive service, and classy atmosphere for a distinguished stay.

• Saudi visitors appreciated the superior comfort and professional service upon arrival.
• Rooms were noted for their cleanliness and spaciousness, complemented by pleasant views.
• Staff were consistently described as helpful and kind, with special mention for Mahmud's service.
• The hotel's convenient location near transport and shops was a significant advantage.

Areas to improve

Some Saudi guests noted minor issues with breakfast organization and room internet speed, which slightly impacted their overall experience.

• The breakfast staff lacked professionalism and the buffet was not well-organized.
• Internet speed in the rooms was slow and unsatisfactory for some guests.
• One guest experienced issues with room cooling, where the AC did not reach the sleeping area.

What guests love

Emirati guests found the Grand Makel Hotel Topkapi staff to be friendly and helpful, highlighting a welcoming reception experience.

• Staff members are noted for their kindness and assistance, with specific mentions of appreciation.
• Rooms are kept clean and comfortable for a pleasant stay.
• The breakfast offered is satisfying and enjoyable.
• Complimentary mini-bar service is well-received.

Areas to improve

A few Emirati guests noted minor issues concerning bathroom odors and water pressure in certain areas of the hotel.

• A slight unpleasant odor was occasionally present in the bathrooms.
• Water pressure was reported as low on higher floors.

What guests love

Qatari guests praise the professional service and warm hospitality at Grand Makel Hotel Topkapi, highlighting the staff's dedication to providing a comfortable and enjoyable stay.

• The hotel offers spacious and well-equipped rooms, with great attention to cleanliness and comfort.
• A delicious and varied breakfast is served, supervised directly by the chef.
• Guests commend the staff's welcoming attitude, prompt service, and high professionalism.
• The hotel provides good value for money, encouraging repeat visits.

Areas to improve

Some Qatari guests suggested minor enhancements to improve the stay, focusing on aspects like sound insulation and certain room and common area amenities.

• Improvements to sound insulation between rooms were suggested for enhanced privacy.
• Increasing the seating capacity in the lobby area was recommended for guest comfort.
• Some guests proposed minor adjustments to bathroom designs for better convenience.
• Better lighting in the corridors was also noted as a potential improvement.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Serçekale Sokak NO:1/1 Topkapi, Zeytinburnu, 34010 Istanbul, Turkey