GRAND MOON HOTEL
Hotel in Esenyurt, Turkey
What Arab guests said
What guests love
Arab guests appreciate the hotel's convenient location near amenities and restaurants, noting the helpfulness and respectful attitude of some staff members.
- The location is very good, close to services and surrounding restaurants.
- Some staff members are friendly and very cooperative with guests.
- Rooms can be spacious and comfortable for some.
Areas to improve
Many Arab guests encounter serious issues with cleanliness and maintenance, with frequent complaints about poor service and unresponsive reception.
- Cleanliness is very poor, with unpleasant odors and visible dirt.
- Facilities are old and show signs of damage, with bathrooms needing repair.
- Service is weak and unresponsive, with a lack of staff and parking.
What guests love
Saudi visitors appreciate the hotel's convenient location near restaurants and commend its cleanliness and the respectful service provided by the staff.
- The hotel boasts a prime location with many dining options nearby.
- Guests found the hotel to be clean and well-maintained.
- Staff members were noted for their respectful and helpful demeanor.
Areas to improve
A few Saudi visitors expressed significant dissatisfaction, citing issues with cleanliness, humidity, and rooms, alongside an unsatisfactory treatment experience.
- Some guests encountered problems related to the hotel's cleanliness and humidity levels.
- The standard of cleanliness and the condition of the rooms were found lacking.
- The overall service and guest treatment did not meet expectations for some visitors.
What guests love
Qatari guests found their stay at Grand Moon Hotel to be pleasant, highlighting the cleanliness, comfort, and spaciousness of the rooms.
- Rooms are noted for being spacious and comfortable.
- A good level of cleanliness was appreciated throughout the hotel.
- Service was good with very good staff treatment.
Areas to improve
Some Qatari guests encountered issues regarding parking facilities at Grand Moon Hotel.
- There is a noted lack of available parking spaces at the hotel.
- Finding a parking spot presented a challenge for visitors.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
★ Arabs rate this higher than other guests
Amenities
- Toilet paper
- Towels
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Show all amenities (45)
- Wardrobe or closet
- City view
- View
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Minibar
- Invoice provided
- Private check-in/out
- Concierge
- Tour desk
- 24-hour front desk
- Daily housekeeping
- Fax/Photocopying
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Shuttle service
- Shared lounge/TV area
- Air conditioning
- Hardwood or parquet floors
- Heating
- Soundproof rooms
- Elevator
- Family rooms
- Airport shuttle
- Non-smoking rooms
- Room service
- Upper floors accessible by elevator
Where it is
ESENYURT MAH. BAHÇEYOLU CAD. NO : 11 ESENYURT/İSTANBUL ESENYURT MAH. BAHÇEYOLU CAD. NO : 11 ESENYURT/İSTANBUL, 34517 Esenyurt, Turkey