Grand Star Hotel Premium

What Arab guests said

🌍All ArabsSaudisEmiratis

What guests love

Guests appreciate the hotel's convenient location near services and attractions, alongside helpfulness from some staff members.

• The hotel's strategic location, close to tourist spots, is frequently praised.
• Guests value the flexibility offered with check-in and check-out times.
• Certain staff, particularly at reception and breakfast, are noted for their welcoming and cooperative service.
• In-room breakfast service is seen as a convenient option that saves time.

Areas to improve

Many guests report the hotel's aged condition and urgent need for maintenance, citing frequent issues with essential facilities and cleanliness.

• The hotel suffers from old furniture and facilities, with recurring problems in elevators and air conditioning.
• General cleanliness is criticized, with complaints about insects found in rooms.
• Guests experience issues with breakfast quality and availability, alongside unpleasant odors in corridors.
• Some guests noted poor service from certain staff and ineffective management in resolving issues.

What guests love

Saudi visitors appreciate the hotel's prime location, its proximity to services and attractions, and the flexibility in check-in and check-out times. Some also praised the helpfulness and cooperation of the reception staff.

• The hotel's location is very close to tourist spots and essential services.
• Flexibility offered for check-in and check-out times.
• Cooperative and welcoming service from hotel staff.
• Some rooms offer nice views, particularly from the terrace.

Areas to improve

Some Saudi visitors encountered issues related to the hotel's age, noting broken elevators, poor cleanliness, and repetitive breakfast options. Problems with sound insulation and unpleasant odors in corridors were also observed.

• Frequent elevator malfunctions and limited availability.
• Concerns raised regarding the cleanliness standards in rooms and corridors.
• Some rooms lack good insulation and experience noise disturbances.
• Repetitive main breakfast items and occasional insufficient quantities.

What guests love

Emirati guests appreciate the hotel's prime location near key attractions and the understanding and helpfulness of the staff.

• The hotel boasts a strategic location offering convenient access to various points of interest.
• Visitors commend the staff's courteous interactions and responsiveness to their needs.
• Proximity to Independence Street is highlighted as a valuable aspect of the stay.

Areas to improve

Despite a good location and friendly service, some Emirati visitors noted that the hotel requires updates and maintenance for its older facilities and rooms.

• Certain rooms and facilities are in need of maintenance and refurbishment.
• Some room furnishings were observed to be dated and require repair.
• The service provided did not meet some guests' expectations due to the condition of the rooms.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Sıraselviler Caddesi No:45 Beyoğlu, Beyoglu, 34433 Istanbul, Turkey