Hampton By Hilton Kocaeli Symbol

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests frequently praise the hotel's convenient location adjacent to a large shopping mall and the friendly, helpful staff who contribute to a comfortable stay.

• The prime location next to a shopping mall offers convenient access to dining and retail options.
• Staff members are consistently described as friendly and cooperative, providing valuable assistance.
• Rooms are noted for their cleanliness and comfort, ensuring a pleasant and peaceful visit.
• The hotel offers good value for money, making it an attractive choice for many.

Areas to improve

Some Arab guests encounter difficulties with limited parking availability and challenges in handling luggage, alongside remarks on breakfast variety and air conditioning performance.

• Parking is often scarce, requiring guests to seek alternatives or use the mall's facilities.
• The hotel lacks luggage assistance services, posing an inconvenience for guests with bags.
• Some rooms experience issues with weak air conditioning or occasional unpleasant odors.
• Breakfast offerings are sometimes noted as limited and could benefit from more variety.

What guests love

Saudi guests appreciate the hotel's prime location next to the mall and restaurants, alongside clean rooms and friendly staff who offer valuable assistance.

• The strategic location adjacent to the shopping center provides easy access for shoppers and families.
• Staff members are welcoming and cooperative, contributing to a comfortable stay.
• The hotel is generally clean, with attention to detail in common areas.

Areas to improve

Some Saudi guests encountered challenges with small room sizes, lack of luggage assistance, and occasional issues with air conditioning or bathroom drainage.

• The limited room space can be inconvenient for families or couples.
• The absence of luggage handling services requires extra effort from guests.
• Isolated issues with room air conditioning or water drainage were reported.

What guests love

Emirati guests appreciate the hotel's convenient location and good value for money, noting good cleanliness and a friendly reception.

• The accessible location and fair pricing offer good value for stays.
• Guests mention the rooms are clean and the reception is pleasant.
• Staff members are noted for being cooperative and friendly.

Areas to improve

Some Emirati guests encountered challenges with limited parking, alongside comments regarding room size and breakfast quality.

• The parking facilities are limited and caused some inconvenience.
• A few visitors noted that the rooms felt small.
• Breakfast quality was mentioned as not meeting expectations by some guests.

What guests love

Kuwaiti guests appreciate the hotel's prime location near Symbol mall and its surrounding amenities, alongside the friendly and helpful demeanor of the staff.

• Convenient location close to Symbol mall, restaurants, and shops.
• Friendly and cooperative staff members.
• Cleanliness of rooms and essential facilities.
• Good quality breakfast offerings.

Areas to improve

Some Kuwaiti guests encountered challenges with parking availability and assistance for luggage, alongside remarks concerning room cleanliness, odor, and air conditioning.

• Difficulty finding available parking spaces, especially during peak times.
• Lack of assistance with carrying luggage to and from rooms or vehicles.
• Issues related to room odors, carpet cleanliness, or air conditioning effectiveness.
• Some rooms did not match their pictures or had minor defects.

What guests love

Qatari guests appreciated the hotel's prime location next to the mall and the comfortable, well-appointed rooms.

• The hotel's direct location by the mall offers convenient access to shopping and entertainment.
• Rooms are spacious and well-equipped, featuring modern furnishings that feel new.
• Cleanliness of the linens and beds was a notable positive point for visitors.
• Value for money was considered good by many guests.

Areas to improve

Some Qatari guests noted areas for improvement in breakfast offerings and mentioned concerns regarding floor maintenance.

• Breakfast quality and variety could be enhanced to better meet guest expectations.
• Carpeted flooring in certain areas requires deep cleaning or replacement.
• Elevator wait times were longer than anticipated for some visitors.

What guests love

Bahraini guests appreciate the hotel's convenient location near the Symbol Mall, offering convenient access to shops and restaurants, complemented by pleasant views.

• Strategic location close to a large mall with diverse amenities.
• Rooms are clean and spacious with nice views.
• Breakfast is good and satisfactory.
• Staff are helpful and provide thoughtful services.

Areas to improve

Some Bahraini guests encountered minor issues with maintenance and facilities, which slightly impacted their overall experience.

• Challenges with shower water temperature control.
• The elevator was out of service for a period.
• Parking availability can be limited during busy times.
• Check-in timing is strictly observed.

Amenities

• Towels
• Slippers
• Free toiletries
• Hairdryer
• Shower
• Linens
• Terrace
• Refrigerator

Where it is

Ovacik Mh. Yahya Kaptan Karsisi D, 41100 Kocaeli, Turkey