Heaven Suite Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently commend the hotel's friendly and professional staff, particularly at reception, alongside its strategic location near the airport and various amenities.

• Visitors praise the welcoming and consistently helpful nature of the staff.
• The prime location close to the airport and shopping areas is highlighted as a key advantage.
• The cleanliness of rooms and facilities is noted as a significant positive aspect.
• Some guests appreciate the value offered for the price of their stay.

Areas to improve

Many guests express dissatisfaction with the cramped room sizes and difficult stair access to the entrance, alongside a lack of adequate parking facilities.

• The small dimensions of the rooms are frequently criticized, limiting comfort.
• Visitors encounter challenges with stair access to the entrance, especially when handling luggage.
• A shortage of sufficient parking spaces is a recurring concern.
• Some guests note that the breakfast offerings lack variety and desired quality.

What guests love

Saudi visitors praise the hotel's convenient location near the airport and amenities, alongside the staff's friendly and helpful demeanor.

• Guests highlight the strategic location, conveniently close to the airport, markets, and restaurants.
• Many visitors commend the staff for their welcoming attitude, cooperation, and assistance.
• The cleanliness and tidiness of the property are frequently mentioned as positive aspects.
• Some guests enjoyed the breakfast, particularly with the pleasant view from the rooftop restaurant.

Areas to improve

Saudi visitors encounter challenges with cramped room sizes and accessibility issues, alongside some remarks on breakfast and services.

• Many guests complain about the small room dimensions, lacking adequate space for movement or luggage.
• Accessibility to the hotel is noted as difficult, particularly due to stairs at the entrance and lack of dedicated parking.
• Breakfast received criticism for its lack of variety or quality, with some comments on timing.
• Some guests pointed out poor room insulation or the need for maintenance in certain facilities.

What guests love

Emirati guests found Heaven Suite Hotel to be a good choice, highlighting its convenient location near essential amenities and the helpful, friendly nature of the staff.

• The hotel offers spacious accommodations suitable for larger families.
• Staff members are noted for their welcoming attitude and helpful support.
• Its prime location provides easy access to the airport and local shops.

Areas to improve

Some Emirati guests expressed disappointment with the breakfast offerings, finding them basic and lacking variety, and felt the room size and facilities did not justify the price.

• Breakfast was described as very basic and needing more variety.
• Room and bathroom sizes were smaller than expected based on photos.
• The price was considered expensive relative to room size and amenities.

What guests love

Kuwaiti guests appreciate the hotel's cleanliness, convenient location, and good value for money, with special praise for the helpful and friendly staff.

• High standards of cleanliness throughout the property.
• Reception staff are very welcoming and helpful.
• A varied and satisfying breakfast buffet.
• The hotel's proximity to the airport is a plus.

Areas to improve

Some Kuwaiti visitors experienced discrepancies with room bookings regarding views or balconies, though they acknowledged the staff's respectful demeanor.

• Room specifications like view or balcony did not match booking details.
• A few guests noted issues with adherence to reservation specifics.

What guests love

Omani guests frequently praise the hotel's friendly staff and attention to detail, highlighting the clean rooms and strategic location near the airport and amenities.

• Visitors appreciated the staff's kindness and cooperative attitude, especially at the reception.
• The cleanliness and comfort of the premises were noted as significant positive aspects.
• Guests valued the hotel's convenient location, conveniently close to the airport and essential services.
• Some mentioned a pleasant view of the airport from their rooms.

Areas to improve

A few Omani visitors found the room sizes to be somewhat cramped for the price, with comments regarding facility availability and limited parking.

• The room dimensions were noted by some as being a bit small, particularly for families.
• Some guests mentioned that certain facilities were only provided upon request.
• A few visitors pointed out the lack of on-site parking.
• The room size was considered narrow by some, impacting comfort.

Amenities

• Toilet paper
• Towels
• Additional bathroom
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet

Where it is

Konaklar Mahallesi Gülçin Sokak No:3, 61080 Trabzon, Turkey