Hilas Thermal Resort Spa & Aquapark

What Arab guests said

🌍All ArabsSaudis

What guests love

Arab guests appreciate the resort's relaxing atmosphere, noting its pleasant countryside location near Samsun and enjoyable water attractions for children.

• Staff members are perceived as very welcoming, with special thanks for the general manager's hospitality.
• The resort is considered a good place for relaxation and enjoying the rural surroundings.
• The water park facilities offer an good and fun experience for younger guests.

Areas to improve

Some guests encountered issues with room comfort, such as the quality of bedding, alongside observations regarding cleanliness in breakfast areas.

• Flies were noted in breakfast halls, with insufficient measures to control them.
• Concerns were raised about crowded elevators and check-in timings.
• Certain floor coverings in rooms and corridors appeared worn and in need of renewal.

What guests love

Saudi guests feel welcomed and happy at this resort, with staff consistently displaying smiles and warmth, contributing to a pleasant atmosphere.

• Staff members are consistently friendly and smiling, reflecting good hospitality.
• The general manager offers a personal welcome and notable hospitality.
• The water park attractions are good for children.

Areas to improve

Some Saudi visitors noted a modest breakfast offering and found the sound levels at the water park to be quite disruptive, with some areas needing refurbishment.

• The breakfast provided was modest and did not meet expectations.
• The sound from speakers at the water park was very disruptive.
• Flooring in rooms and corridors requires updating and maintenance.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Hamamayağı Köyü Yolu Hamamayağı Mah. Hamamayağı Sok. No: 12, 55760 Ladik, Turkey