Hilton Bursa Convention Center & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's comfort and high standards of cleanliness, highlighting the staff's helpfulness and prompt service.

• The staff's friendly demeanor and cooperative attitude are often noted, contributing to a pleasant stay.
• Cleanliness of rooms and common areas is consistently mentioned as a significant positive aspect.
• The quality and variety of the breakfast are frequently cited as a satisfying feature.
• Guests appreciate the hotel's convenient location and accessibility.

Areas to improve

A few guests mentioned concerns regarding high prices for certain amenities and noted areas for improvement in service quality or facilities.

• Some guests found the prices for services like the spa and Turkish bath to be high.
• Feedback suggests that room service or the dining menu could benefit from enhancements.
• There were comments indicating that room air conditioning might not always be sufficiently powerful.
• A small number of visitors reported issues with water drainage in some bathrooms.

What guests love

Saudi guests appreciate the Hilton Bursa Convention Center & Spa for its good services and comfortable amenities, making it a preferred choice for stays.

• Visitors praise the cleanliness and spaciousness of the rooms, along with the overall comfort.
• The staff's friendliness and prompt response to requests and room service are valued.
• The hotel's good location is noted as a positive aspect for accessibility.
• Many guests enjoy the available spa facilities and swimming pool.

Areas to improve

Some Saudi guests encountered issues with the cost of certain services, alongside comments regarding food quality and room details.

• The cost of the spa and Turkish bath was considered high by some visitors.
• Feedback was received regarding the breakfast quality relative to guest expectations.
• A few guests reported issues with shower drainage and the absence of certain basic amenities.
• One visitor mentioned an incident involving damaged luggage and dissatisfaction with the hotel management's response.

What guests love

Emirati guests praise Hilton Bursa, highlighting the good comfort and cleanliness provided by the rooms.

• Emirati families note the hotel is very suitable for family stays due to its quietness and cleanliness.
• Visitors appreciate the swift service and refined interactions with the hotel staff.
• Emirati travelers enjoy the wonderful breakfast and the hotel's prime Bursa location.
• Guests mention the hotel offers a comfortable environment ideal for relaxation.

Areas to improve

Overall, Emirati guests did not encounter significant drawbacks during their stay at Hilton Bursa.

• One guest noted the breakfast buffet was average compared to Hilton standards.
• Some negative feedback was paired with positive remarks, suggesting no major issues.

What guests love

Kuwaiti guests praise the hotel's prime location and high standards of cleanliness, alongside the staff's attentive service and efficiency.

• Visitors highlight the beautiful views overlooking Bursa city.
• The staff's welcoming nature and prompt service at reception and for room requests are frequently noted.
• Guests mention the spacious, comfortable, and very clean rooms.

Areas to improve

Some Kuwaiti visitors encountered issues with room service, air conditioning, and certain interactions with reception staff.

• A few guests noted slow room service or limited menu options, and the need for bathroom updates.
• Some reviewers mentioned weak air conditioning or rooms being too warm.
• There were comments regarding the attitude of some reception staff and a lack of sufficient assistance.

What guests love

Qatari guests expressed overall satisfaction with their stay at Hilton Bursa, highlighting the comprehensive services and pleasant environment.

• The cleanliness of the premises was notably high.
• Staff members were friendly and welcoming.
• The overall tranquility of the location contributed to guest comfort.
• Valet parking and security services were well-regarded.

Areas to improve

A few Qatari guests noted minor omissions that could enhance the overall accommodation experience.

• A lack of certain essential amenities, such as personal care items, was mentioned.
• The absence of bathrobes in rooms was observed by some visitors.

Amenities

• Toilet
• Free toiletries
• Hairdryer
• Bath
• Shower
• Alarm clock
• Outdoor furniture
• Garden

Where it is

ISTANBUL CAD. 347, BURSA, 16210, TURKEY, 16210 Bursa, Turkey