Hilton Garden Inn Erzurum

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests appreciated the warm welcome and personal attention from hotel management and front desk staff, alongside clean and comfortable rooms.

• Guests noted the friendly reception and pleasant interactions with the hotel manager and front desk team.
• Rooms and bathrooms were described as clean and comfortable, contributing to a pleasant stay.
• The hotel's convenient location was highlighted as a positive aspect.
• The breakfast experience was praised for its variety and the comfortable, spacious seating areas.

Areas to improve

Some Arab guests encountered issues with room service, citing slow or insufficient responses to simple requests.

• A few guests reported discomfort due to the room's air conditioning and pillows.
• There were instances of slow service for in-room requests, with some taking a considerable time to fulfill.
• Some noted a lack of basic room amenities like tissues or personal care items.
• Feedback mentioned limited restaurant options and the absence of alcoholic beverages.

What guests love

Saudi guests appreciated the varied and enjoyable breakfast offerings at the hotel. They also found the spacious and comfortable seating areas contributed positively to their overall comfort during their stay.

• Guests enjoyed a rich and diverse breakfast selection.
• The hotel's seating areas are spacious and comfortable.
• The venue generally provides a comfortable environment for stays.

Areas to improve

Some Saudi guests experienced challenges with the reception staff's service, noting a lack of warmth and smiles. Significant delays were observed in fulfilling room service requests, alongside poor in-room phone services and missing basic amenities.

• Reception staff service lacked welcoming gestures and warmth.
• There were considerable delays in fulfilling room requests, such as for rugs or amenities.
• In-room phone services were notably poor.

What guests love

Emirati guests appreciated the warm welcome from the hotel staff, particularly the manager and front desk team, noting the cleanliness and comfort of their rooms.

• Warm welcome from the manager and front desk staff.
• Rooms and bathrooms were notably clean and comfortable.
• Some guests highlighted the good room size.

Areas to improve

Some guests experienced issues with the air conditioning and uncomfortable pillows, alongside comments regarding food quality and breakfast area tidiness at the restaurant.

• Air conditioning issues and pillows caused discomfort.
• Food quality at the restaurant was not particularly special.
• Observations about uncleared breakfast tables.
• Lack of some basic room amenities.

What guests love

Kuwaiti guests highlighted the hotel's convenient location and overall pleasant atmosphere, making it a preferred choice for relaxation during their travels.

• The hotel's prime location was frequently mentioned as a significant advantage.
• Visitors described the hotel as beautiful and well-appointed in all aspects.
• The property serves as a good resting point for travelers on longer journeys.

Areas to improve

A minor inconvenience was noted by some Kuwaiti guests regarding the availability of specific food items during their stay.

• One guest mentioned the unavailability of Turkish bread (pina).
• The absence of certain expected food items was observed.

Amenities

• Slippers
• Free toiletries
• Hairdryer
• Shower
• BBQ facilities
• Garden
• Kitchenware
• Refrigerator

Where it is

Omer Nasuhi Bilmen Mah Açelya S. 4, 25100 Erzurum, Turkey