Hilton Istanbul Kozyatagi

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests appreciate the hotel's prime location and convenient access, along with the quality of food and proximity to an outlet mall.

• The hotel's strategic location offers good access to attractions and business areas.
• The quality and variety of food options provided were well-received by guests.
• A generally calm atmosphere and attentive service from some staff left a positive impression.

Areas to improve

Some Arab guests encountered challenges with room maintenance, including air conditioning and internet issues, alongside remarks about reception service levels.

• Complaints arose regarding weak or interrupted internet service, prompting guests to use mobile data.
• Several guests noted the need for renovation in certain facilities, particularly bathrooms, finding them dated.
• A lack of friendliness or welcoming attitude was observed from some reception staff during check-in and check-out.

What guests love

Saudi guests appreciate the hotel's prime location on Istanbul's Asian side, offering convenient access to attractions and shopping areas.

• The central location provides proximity to key attractions and shopping centers.
• Some visitors noted the general calmness and attentive service during their stay.
• Beautiful views from the hotel were also highlighted.

Areas to improve

Some Saudi visitors encountered challenges with hotel services, including issues with essential amenities like internet and parking, alongside noise disturbances.

• Several guests experienced very poor internet connectivity throughout their stay.
• Parking spaces are tight and require careful maneuvering, with comments on management during busy periods.
• Noise from an on-site nightclub disrupted guests' sleep and comfort.
• Some facilities appeared worn and in need of renovation, including the elevator access areas.

What guests love

Emirati guests appreciated the hotel's convenient location and the friendly service provided by the staff, contributing to a pleasant stay.

• The hotel's location offers easy access.
• Staff members are welcoming and helpful.
• An overall satisfactory accommodation experience.

Areas to improve

One guest encountered an issue regarding the non-refund of a one-night payment, which impacted their experience.

• A delay in processing a one-night refund.
• An unresolved financial matter.

What guests love

Kuwaiti guests appreciate the hotel's prime location, especially for business trips, offering convenient access to their work destinations.

• Ideal location for quick access to work.
• Proximity to important facilities.
• Convenience for business travelers.

Areas to improve

Some Kuwaiti guests noted that the hotel requires updates, particularly in areas like the bathrooms, and experienced unwelcoming interactions with some front desk staff.

• Certain facilities need renovation.
• Front desk staff were not friendly.
• Disappointing check-in experience.
• A feeling that the hotel is a bit dated.

What guests love

Qatari guests appreciate the hotel's convenient location near an outlet mall and its accessibility from the airport, along with good, reasonably priced food.

• Guests enjoy the hotel's proximity to a large shopping outlet.
• Easy access to the hotel from the airport is noted.
• Visitors find the pricing to be reasonable for the services offered.
• The quality of the food served at the hotel is praised.

Areas to improve

Qatari guests experienced significant Wi-Fi outages with poor customer service response, alongside noise disturbances from the main street and issues with room cleanliness.

• Guests faced prolonged Wi-Fi disruptions without timely notification or apology.
• Complaints regarding Wi-Fi issues were not adequately addressed.
• The hotel's location on the main road leads to noticeable traffic noise.
• Room cleaning and certain amenities require advance requests.

Amenities

• Towels
• Slippers
• Toilet
• Free toiletries
• Hairdryer
• Shower
• Wardrobe or closet
• Alarm clock

Where it is

Sahrayicedit Mah. Batman Sok No:4, Kadikoy, 34734 Istanbul, Turkey