Hilton Mall Of Istanbul

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests praise the hotel's prime location adjacent to a large shopping mall and the friendly, professional service provided by helpful staff.

• Guests highlight the convenient access to the attached shopping center, offering a comfortable shopping and entertainment experience.
• Many visitors commend the staff's kindness and cooperation, particularly the reception team for their attentive service.
• Rooms are noted as comfortable and spacious, with a generally good level of cleanliness maintained throughout the hotel.
• The breakfast is mentioned as offering a satisfying variety of choices for many visitors.

Areas to improve

Some Arab guests encountered challenges related to room maintenance, noting minor facility issues and a need for updated amenities.

• A few guests reported issues with room maintenance or the age of certain fixtures.
• Some visitors mentioned unpleasant bathroom odors or specific items not functioning correctly.
• Occasional delays in check-in or room preparation were noted by a few travelers.
• The perceived value for money was questioned by some guests due to service aspects or encountered issues.

What guests love

Saudi guests praise the hotel's convenient location, offering convenient access to the Mall of Istanbul and key shopping areas, alongside comfortable rooms and facilities.

• Guests highlight the strategic location, noting its proximity to the Mall of Istanbul and shops.
• Saudi visitors appreciate the comfortable beds and spacious, well-appointed rooms.
• The helpfulness and welcoming attitude of the reception staff are frequently mentioned, with specific staff members recognized for their service.

Areas to improve

Some Saudi guests experienced delays during check-in due to room readiness, while others noted points regarding hotel services such as luggage assistance availability and parking fees.

• Guests reported delays in the check-in process, attributed to rooms not being ready on time.
• A shortage of bellboys was mentioned, causing some inconvenience for guests with luggage.
• Concerns were raised about the paid valet parking service and some bathroom amenities being less than expected.

What guests love

Emirati guests generally praised Hilton Mall of Istanbul, highlighting attentive service, high cleanliness, and a prime location directly connected to the mall.

• Visitors commended the professionalism and kindness of the reception staff, with special thanks for outstanding service.
• Guests enjoyed the hotel's high level of cleanliness and the comfort of the rooms and facilities.
• Travelers expressed appreciation for the helpful staff and managers who provided a warm welcome.

Areas to improve

Some Emirati guests encountered minor communication challenges with certain staff members, alongside observations regarding room amenities and bathroom supplies.

• A few visitors noted difficulties in communication with staff other than those at reception.
• One comment suggested a need for more attention to bathroom amenities by the housekeeping staff.
• A guest felt the suite's design did not meet expectations and found the price to be high.

What guests love

Kuwaiti guests praise the hotel's convenient location, its proximity to the mall, and the friendly, helpful nature of the staff.

• Kuwaiti visitors highlight the strategic location and convenient access to and from the hotel.
• Many commend the staff's kindness and cooperation, particularly at the reception.
• The breakfast quality and variety, along with flexible check-in, are noted positively.

Areas to improve

Some Kuwaiti guests noted rooms requiring maintenance, issues with cleanliness and odors, and perceived the prices as slightly high.

• A few visitors mentioned that the rooms could benefit from updates and maintenance.
• There were observations regarding unpleasant bathroom odors and torn linens in some accommodations.
• Some felt the pricing was a bit elevated for the services provided.

What guests love

Qatari guests appreciate the hotel's prime location adjacent to the mall, alongside comfortable rooms and friendly, supportive staff.

• The hotel's direct proximity to the shopping mall offers convenient access to retail and entertainment.
• Rooms are designed for comfort, featuring balconies with pleasant views.
• Staff members are friendly and cooperative, providing good guest support.
• Prompt responses from management when issues are raised.

Areas to improve

Some Qatari guests encountered challenges with room cleanliness and maintenance, alongside certain service aspects that require enhancement.

• Room cleanliness, particularly carpets and pillows, was noted as needing improvement.
• Some rooms required maintenance, including cooling issues or non-functional key cards.
• There were observations of slow service or incomplete order fulfillment.
• A few guests expressed discomfort with the deposit requirement upon check-in.

What guests love

Omani guests appreciate the hotel's prime location, just steps away from the Mall of Istanbul, making it an ideal base for shopping and entertainment.

• good proximity to the Mall of Istanbul.
• Friendly and helpful hotel staff.
• Clean and calm lobby area.

Areas to improve

A few Omani guests noted concerns regarding the condition of towels and some unexpected additional charges during their stay.

• Towels were found to be worn out.
• A significant deposit was requested for the minibar.
• Charges were applied for requesting a simple phone charger adapter.

Amenities

• Slippers
• Free toiletries
• Hairdryer
• Outdoor furniture
• Terrace
• Radio
• Telephone
• TV

Where it is

Ziya Gokalp Mah Suleyman Demirel, 34494 Istanbul, Turkey