Hotel Çelik Palas Convention Center & Thermal SPA

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Guests frequently praise the hotel's friendly staff and good thermal spa facilities, highlighting a welcoming atmosphere.

• The hotel staff are consistently described as polite, professional, and very helpful.
• Its prime location is often noted as being convenient and close to key attractions.
• The breakfast receives high marks for its variety and quality.
• Many visitors found the hotel to be clean, comfortable, and elegantly designed.

Areas to improve

Some guests encountered issues with room maintenance, particularly concerning air conditioning and ventilation, alongside minor service-related concerns.

• Several reviews mention a need for room and furniture updates, and air conditioning maintenance.
• A few guests reported weak Wi-Fi service or minor electrical issues within their rooms.
• There were isolated comments regarding staff demeanor or perceived lack of experience.
• Some visitors noted external noise disturbances or unpleasant odors in certain areas.

What guests love

Saudi guests commend the hotel's friendly service and good facilities, highlighting the high level of cleanliness and comfort found in rooms and common areas.

• Visitors frequently praise the staff's kindness and consistent helpfulness.
• The thermal pools and spa facilities are noted as particularly enjoyable aspects.
• The hotel's location is described as beautiful and conveniently situated.
• Guests appreciate the quality and variety offered in the breakfast selection.

Areas to improve

Some Saudi visitors encountered issues related to room maintenance and air conditioning systems, alongside minor technical inconveniences.

• A few guests reported that the air conditioning was weak or not functioning optimally.
• Minor electrical issues were noted with in-room outlets, requiring specific conditions to operate.
• Some visitors suggested that room furnishings and overall decor could benefit from updating.
• There were mentions of inconsistent or weak Wi-Fi connectivity.

What guests love

Emirati guests appreciate the hotel's quiet and prime location, along with the welcoming and helpful staff who provide friendly service.

• Visitors praise the hotel's strategic location and proximity to attractions.
• Guests commend the staff for their consistent assistance and friendly demeanor.
• The hotel's spa facilities are highlighted as a notable positive aspect.
• Guests enjoy the peaceful and comfortable atmosphere within the hotel.

Areas to improve

Some Emirati guests encountered issues with outdated room decor, road noise, and noted concerns regarding cleanliness and service standards.

• A few visitors mentioned that the room decor felt dated and in need of modernization.
• Some guests reported noise disturbances from the road or nearby areas.
• Inconvenient access or certain facility aspects were noted by some.
• Concerns were raised by a few about the cleanliness level or specific services.

What guests love

Kuwaiti guests appreciate the hotel's prime location near attractions and highlight the good, varied breakfast as a significant plus.

• Guests frequently praise the good and diverse breakfast offerings.
• The staff is often described as professional, polite, and helpful, contributing to a positive stay.
• The thermal spa facilities are noted as a particularly enjoyable aspect of the hotel.
• Spacious rooms, some with balconies offering pleasant views, are a recurring positive comment.

Areas to improve

Some Kuwaiti guests noted that rooms require minor maintenance, with occasional issues reported regarding air conditioning and room facilities.

• A number of guests felt that the rooms could benefit from some updates and minor repairs.
• Several visitors experienced issues with the air conditioning not being sufficiently effective.
• There were reports of malfunctioning room amenities, such as safety boxes or shower heads.
• A few guests perceived that some staff members lacked sufficient experience in handling tourist needs.

What guests love

Qatari guests commend Çelik Palas Hotel for its high standards of cleanliness and its convenient, convenient location.

• Visitors praise the quality of the breakfast, describing it as delicious and satisfying.
• Guests appreciate the quiet atmosphere and comfort provided by the hotel.
• The hotel's clean condition and available facilities were noted positively.

Areas to improve

Some guests encountered a ventilation issue on the third floor, leading to the spread of restaurant odors.

• An unpleasant odor from the restaurant was noted throughout the third floor.
• The smell extended into some rooms, affecting the guest experience.
• The hotel is advised to address the ventilation problem for guest comfort.

What guests love

Bahraini guests found Hotel Çelik Palas to be a pleasant stay, highlighting the good breakfast, helpful staff, and convenient location.

• Guests enjoyed a very good breakfast offering.
• The thermal bath provided a relaxing experience.
• Staff members were noted for their polite and helpful service.
• The hotel's location was considered advantageous.

Areas to improve

Some Bahraini visitors encountered issues with room maintenance, including electrical system quirks and central heating problems, alongside remarks on general food quality and cleanliness.

• Electrical wiring in rooms presented challenges, affecting device charging.
• Food quality, apart from breakfast, was considered average.
• Minor cleanliness concerns were noted in some areas of the rooms.
• The central heating system was found to be uncomfortably warm.

Amenities

• Outdoor furniture
• Sun deck
• Terrace
• Garden
• Coffee house on site
• Wine/Champagne
• Special diet meals (on request)
• Breakfast in the room

Where it is

Çekirge Cad. No: 79, TR16070 Bursa, Turkey