Hotel Hegsagone Marine Asia
Hotel in Gebze, Turkey
What Arab guests said
What guests love
Arab guests appreciate the hotel's prime seaside location and the peaceful, comfortable atmosphere it provides.
- The proximity to the sea and the promenade offers beautiful views and a pleasant ambiance.
- Guests commend the professionalism and friendliness of the staff, particularly at reception.
- Rooms are spacious and comfortable, with some featuring balconies overlooking the sea.
- Check-in and check-out services are efficient, and the breakfast is satisfactory.
Areas to improve
Some guests encountered challenges with customer service, alongside minor issues regarding facilities and breakfast variety.
- A few guests reported difficulties with staff communication or insufficient staffing levels.
- A lack of available parking spaces was noted by some visitors.
- Certain guests expected a wider selection at breakfast.
- There were comments regarding unpleasant odors in some areas or rooms.
What guests love
Saudi guests frequently praise the hotel's prime seaside location and the professional, welcoming service provided by the staff. Many noted the courteous and helpful interactions.
- The direct beachfront location offers beautiful views and a pleasant promenade.
- Staff members, particularly at reception, are noted for their professionalism and helpfulness.
- Rooms are spacious and comfortable, with some offering panoramic sea views.
- The hotel's ambiance is generally quiet and conducive to relaxation.
Areas to improve
Some Saudi guests encountered challenges related to customer service, including communication issues with staff or dealing with an uncooperative receptionist, alongside operational inconveniences.
- Guests noted a lack of variety in breakfast options and occasional unpleasant odors.
- Concerns were raised about limited parking availability and communication difficulties with staff.
- Some visitors experienced issues with booking prices or interactions with less friendly personnel.
- A few reviewers reported room maintenance problems, such as air conditioning or balcony door malfunctions.
What guests love
Kuwaiti guests appreciate the tranquil and comfortable atmosphere of the hotel, noting the efficient check-in and check-out process.
- Staff members are commended for their welcoming nature and helpfulness, with special mention of Mr. Eissa at reception.
- The breakfast offering was found to be satisfactory.
- Overall, guests expressed contentment with the service provided.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Bath
- Shower
- Wardrobe or closet
- Extra long beds (> 80 inches)
- Sea view
- View
- Outdoor furniture
- Sun deck
- Balcony
- Garden
- Dining table
- Electric kettle
- Socket near the bed
- Clothes rack
- Dining area
- Seating area
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Wine/Champagne
- Special diet meals (on request)
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Lockers
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Family rooms
- Kid-friendly buffet
- Kids' meals
- Kids' pool
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Key card access
- 24-hour security
- Safe
Where it is
Balyanos Koyu, Kaptan Sk. No:18 Bayramoglu, 41700 Gebze, Turkey