IC Hotels Green Palace - Kids Concept

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests generally praise their enjoyable stay, highlighting the diverse and good quality food, along with good family-friendly entertainment facilities.

• The variety of food and drinks is a significant highlight, offering satisfying choices for various palates.
• Staff members are friendly and helpful, providing prompt service and attentive care.
• Facilities, particularly the pools, green areas, and dedicated children's zones, offer a great recreational experience.
• Diverse activities and events, including evening shows, contribute to a fun atmosphere.

Areas to improve

Some guests noted that the room furniture requires updating and that the cleanliness level was not consistently satisfactory.

• The furniture and decor in the rooms are in need of renovation to meet guest expectations.
• Some comments were made regarding the standard of cleanliness within the rooms.
• Certain staff members displayed unprofessional or unwelcoming behavior when interacting with guests.
• Services such as taxi arrangements or the operating hours of some facilities did not meet everyone's expectations.

What guests love

Saudi guests praise the diverse and high-quality food and drinks, alongside the welcoming staff who provide attentive service.

• A wide variety of food and beverages caters to different tastes.
• Staff are friendly and helpful, particularly in reception and dining areas.
• Facilities are impressive, including pools and extensive green spaces.
• Entertainment activities and events are enjoyable for families and children.

Areas to improve

Some Saudi guests noted that the furniture requires updating and that the taxi service was unsatisfactory.

• Room furniture could benefit from renovation to match the resort's standard.
• The taxi service outside the resort was reported as very poor.
• Buffet and bar closing times sometimes necessitate rushing meals.
• Certain staff members may exhibit unprofessional behavior under pressure.

What guests love

Emirati guests found the hotel's location to be truly good and appreciated the warm welcome from the staff. Special thanks were extended to a reception team member for his helpfulness.

• The hotel's overall location is very good.
• Staff provided a welcoming and friendly reception.
• A specific reception staff member offered significant help and support.

Areas to improve

Some Emirati visitors experienced communication challenges due to limited English proficiency among a portion of the staff. Other guests noted areas for improvement regarding food, cleaning, and activities.

• Communication was difficult with some staff due to English language barriers.
• There were comments concerning the quality of the food.
• Points were raised regarding the standard of cleaning and available activities.

What guests love

Kuwaiti guests found IC Hotels Green Palace to be a delightful hotel, particularly praising its outdoor clubs and facilities that contribute to a pleasant atmosphere.

• Outdoor clubs and facilities offer enjoyable experiences.
• The stay provides a sense of comfort and happiness.
• Suitable for families seeking relaxation and entertainment.

Areas to improve

Some Kuwaiti visitors noted that the rooms appeared dated and could benefit from better cleaning standards.

• Rooms were observed to be old and in need of upkeep.
• Cleanliness in certain rooms did not meet expectations.
• Some facilities might require refurbishment.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Kundu Mahallesi Yasar Sobutay caddesi No: 423 Aksu / Antalya, 07100 Lara, Turkey