IC Hotels Santai Family Resort - Kids Concept

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

This resort offers a comprehensive and enjoyable experience for families, with a special focus on children, making it an ideal holiday destination where guests don't need to leave.

• The diverse facilities and dedicated children's activities are significant highlights.
• Guests praise the quality and variety of food options available at the buffet.
• The resort features friendly and helpful staff who provide attentive service.
• The all-inclusive nature of the resort ensures a very comfortable stay.

Areas to improve

While the overall experience is positive, some guests encountered challenges related to room maintenance, reception service, and the availability of certain amenities.

• Some visitors noted a need for maintenance and renovations in rooms and bathrooms.
• There were observations regarding the behavior of reception staff and their lack of flexibility.
• Finding available sun loungers by the pool and beach proved difficult at times.
• A few guests felt the prices were high compared to similar hotels.

What guests love

IC Santai Resort is a favored choice for Saudi families, offering a comprehensive and integrated experience that caters to both young and old.

• Spacious and diverse facilities catering to all tastes and interests.
• Enjoyable entertainment activities for children and families, including water attractions.
• good food quality with abundant options to satisfy all guests.
• A beautiful beach and lovely pools providing a pleasant relaxation atmosphere.

Areas to improve

Despite an overall positive experience, some Saudi visitors encountered challenges related to pricing, maintenance, and service aspects.

• High prices when compared to similar hotels.
• Insufficient number of sunbeds available by the pool.
• Need for maintenance in some rooms and facilities, such as bathrooms and refrigerators.
• Communication difficulties in English with some staff members.

What guests love

Emirati families found the resort to be a pleasant destination, highlighting its various entertainment facilities that cater well to both children and adults.

• Children enjoyed the well-equipped and engaging kids' club.
• Guests appreciated the ample space available around the pools and beach.
• The quality of food and beverages served was noted positively.
• The beach and pool areas offered a comfortable and enjoyable experience.

Areas to improve

Some Emirati visitors encountered issues concerning room conditions and maintenance services, alongside observations about cleanliness and organization standards in certain areas.

• Rooms were noted as needing updates, with some cleanliness levels falling below expectations.
• Crowding in the main restaurant and inconsistent club opening hours were observed.
• Concerns were raised about poor indoor air conditioning and inefficient housekeeping.
• Some guests expressed dissatisfaction with pool bar drink quality and villa services.

What guests love

Kuwaiti guests found IC Hotels Santai Family Resort to be a comprehensive and enjoyable destination, praising its integrated facilities, tasty food, and evening entertainment.

• Children enjoyed the resort's diverse facilities and activities.
• The buffet offered a good variety and quality of food to suit all tastes.
• Staff were friendly and helpful, efficiently resolving issues and offering kind upgrades.
• Daily evening entertainment added to the guests' positive experience.

Areas to improve

Some Kuwaiti guests encountered minor issues, particularly concerning flexibility with late check-out requests and the demeanor of certain reception staff.

• A lack of flexibility was noted regarding a simple late check-out request.
• Some reception staff were perceived as not being friendly enough when handling requests.
• The absence of an iron in the room was mentioned as an inconvenience.

What guests love

IC Hotels Santai Family Resort offers a delightful family experience, particularly for children, with a comprehensive concept that meets all needs. Qatari visitors recommend familiarizing yourselves with the resort map and daily activities for maximum enjoyment.

• The resort's dedicated kids' concept is appreciated, featuring water parks and varied entertainment programs.
• Rooms are clean and well-maintained, ensuring a comfortable stay for families.
• The kids' club staff are very kind and provide a full schedule of activities and entertainment.

Areas to improve

Qatari visitors should note that the weather can be hot, the resort requires some walking, and reserving pool loungers needs an early start.

• Hot weather requires extra planning, especially with young children.
• Some walking within the resort may be necessary at times.
• It is advisable to reserve pool loungers early to avoid crowds.
• The buffet is good, though it remains a standard buffet.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

3 Kum Tepesi Mevkii, 07500 Belek, Turkey