İmera Suite Otel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the apartments' prime location and enchanting lake views, alongside their spaciousness and appealing interior design.

• The apartments are noted for their cleanliness and arrangement, offering ample space suitable for families.
• Many commend the staff's good conduct and kindness, particularly Anas, and their helpfulness.
• The location provides beautiful panoramic views of the lake, especially from upper floors.
• Essential amenities like a grocery store and laundry service are conveniently located nearby.

Areas to improve

Some guests encounter difficulties reaching the apartments due to their elevated location, necessitating car use for travel to and from the lake.

• Accessing the apartments involves a strenuous uphill walk from the lake, tiring for guests who are not young.
• Certain apartments lack some essential amenities or air conditioning, impacting comfort.
• Prices are considered relatively high compared to the value offered or nearby locations.
• Occasionally, staff responsiveness to certain inquiries or requests is noted as being less than ideal.

What guests love

Saudi guests frequently praise the apartments for their spaciousness and cleanliness, with particular appreciation for the beautiful views and convenient location near the lake.

• The apartments are very spacious and well-equipped, suitable for large families.
• High levels of cleanliness and overall tidiness were widely commended.
• Stunning views of the lake and surrounding natural scenery were a major highlight.
• The location is close to the lake, offering easy access to grocery stores and essential services.
• Staff members, especially Anas, were noted for their friendliness, helpfulness, and warm welcome.

Areas to improve

Some Saudi guests noted the difficulty of walking to the apartments due to their elevated location, alongside minor issues with essential amenities.

• Accessing the apartments on foot requires effort due to their uphill location.
• Some units lacked certain basic supplies like kitchenware or cleaning materials.
• Certain apartments could benefit from updated furnishings or flooring, with some noting low ceilings.
• A car is often needed for trips to and from the lake, especially for older guests.
• The pricing was considered high by some visitors compared to similar accommodations.

What guests love

Emirati guests appreciated the new apartments with modern designs and good lake views, praising the good cooperation from management and hosts who swiftly met all requests.

• The new apartments feature modern designs, spacious layouts, and stunning lake views.
• Visitors noted the great cooperation and respect from hosts, who responded quickly to requests.
• The location is elegant and clean, with new furnishings and a well-equipped kitchen.
• Check-in and check-out processes were smooth, with attentive staff meeting guest needs.

Areas to improve

Some Emirati guests experienced significant power outages without backup generators or hot water, alongside concerns about room comfort due to insufficient air conditioning and fans.

• Extended power outages and lack of backup generators or hot water caused considerable inconvenience.
• Certain rooms lacked adequate air conditioning and fans, leading to discomfort at night.
• Daily cleaning service was not provided and required advance notice with a fee; some pillows were uncomfortable.
• Guests noted insects in rooms, small bathroom spaces, and accessibility challenges without a car.

What guests love

Kuwaiti guests appreciated the spacious and modern apartments, highlighting their high cleanliness and pleasant views of the lake and garden.

• The apartments are noted for their generous space and contemporary design.
• High levels of cleanliness in the accommodation were a prominent positive aspect.
• The distinct views from the apartments enhanced the stay experience.
• The reception staff were helpful and welcoming to visitors.

Areas to improve

Some Kuwaiti guests encountered challenges related to accessing the hotel and the lake, along with minor remarks about the facilities.

• Access to the hotel and the lake requires a car due to the distance.
• Certain facilities need improvement, such as ventilation in the bathrooms.
• The furniture and amenities were noted by some as being a bit dated.
• Check-out times were perceived as early by some visitors.

What guests love

Omani guests appreciate their stay at the hotel apartments, highlighting their cleanliness, spaciousness, and beautiful lake views.

• The apartments are noted for their high cleanliness and generous space, offering extra comfort.
• Visitors value the quiet location near the lake, complemented by charming natural vistas.
• Many guests praised the owner and his team for their kindness and prompt responsiveness.

Areas to improve

Some Omani guests encountered challenges related to access and facilities, alongside certain service aspects.

• Some visitors found accessing the hotel to be strenuous due to the uphill terrain or narrow road.
• A number of guests noted the absence of breakfast or dining options, with comments on breakfast variety.
• A few reported delays in apartment readiness upon check-in or unaddressed inquiries.

Amenities

• Dining table
• Cleaning products
• Stovetop
• Kitchenware
• Electric kettle
• Kitchen
• Washing machine
• Refrigerator

Where it is

Uzungöl mahallesi uzungöl cami2 sokak no:3 Çaykara/TRABZON, 61940 Uzungöl, Turkey