Karpalas City Hotel & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests appreciate the hotel's prime location, offering pleasant views and tranquility, alongside spacious rooms and balconies.

• The hotel's strategic location and proximity to key amenities are frequently praised.
• Room size and design, often featuring balconies, are highlighted as positive aspects.
• Some staff members are noted for their friendly and helpful service.
• Facilities like the indoor pool and spa are mentioned as welcome additions.

Areas to improve

The hotel faces recurring criticism regarding room condition and maintenance, particularly concerning air conditioning and cleanliness, alongside service quality.

• Many guests report issues with the air conditioning, finding it weak or uncontrollable.
• Reports indicate outdated furniture and furnishings needing renovation, along with general cleanliness concerns.
• The quality of services like breakfast and the provision of basic bathroom amenities are noted as lacking.
• Some staff members are perceived as lacking in language skills or professional guest interaction.

What guests love

Saudi guests appreciate the hotel's convenient location and proximity to essential amenities, along with the pleasant views offered from some rooms.

• The strategic location of the hotel and its accessibility are frequently praised.
• Some rooms are noted for providing nice and relaxing views.
• Facilities such as the indoor pool and spa were mentioned positively.

Areas to improve

Saudi guests encountered challenges with room maintenance, with many reporting issues concerning air conditioning, furniture cleanliness, and malfunctioning essential facilities.

• Numerous guests complained about poor control over the central air conditioning system, impacting their comfort.
• Concerns were raised about room cleanliness and outdated furniture requiring updates.
• Some visitors noted issues with facilities such as leaking toilet seats or water supply problems.

What guests love

Emirati guests found their overall stay at Karpalas City Hotel & Spa to be satisfactory, highlighting it as a good choice.

• Emirati visitors noted the hotel as a good choice for their stay.
• Emirati guests enjoyed the hotel's nice swimming pool.
• The overall experience was described as satisfactory by Emirati visitors.

Areas to improve

Some Emirati guests noted a recurring maintenance issue with certain fixtures, suggesting a need for closer attention.

• Emirati guests reported a broken ceiling shower handle on multiple visits.
• Hotel management should increase maintenance checks for guest satisfaction.
• The recurring issue with the shower handle impacted the experience for some Emirati visitors.

What guests love

Kuwaiti guests appreciate the hotel's prime location and spacious, clean rooms, contributing to a pleasant stay.

• The hotel's strategic location and accessibility are frequently highlighted as a significant advantage.
• Room spaciousness and cleanliness are consistently praised by visitors.
• The breakfast variety and quality are noted as positive aspects of the accommodation.
• Some staff members are commended for their friendly and helpful service.

Areas to improve

Some Kuwaiti guests encountered issues with room maintenance, particularly air conditioning, alongside comments on cleanliness and certain basic amenities.

• Complaints about weak or intermittent air conditioning were common, impacting comfort in warm weather.
• Guests noted a lack of essential room amenities, such as toiletries and towels.
• Concerns were raised regarding the cleanliness standards in some rooms, including linens and bathrooms.
• A few visitors expressed dissatisfaction with slow or poor service from reception staff during check-in.

What guests love

Qatari guests appreciate the hotel's prime location at the city entrance and its comprehensive spa facilities, including a Turkish bath and sauna.

• The hotel boasts a strategic and accessible location.
• Various spa amenities are available, such as a Turkish bath and sauna.
• Staff members make an effort to be helpful.

Areas to improve

Some Qatari guests encountered issues with room service and general cleanliness, alongside problems with air conditioning and towel quality.

• There were comments regarding the standard of general cleanliness and room service.
• The air conditioning system is not functioning effectively and needs improvement.
• The quality of bathroom towels requires enhancement.

What guests love

Bahraini guests appreciated the generous room sizes and the presence of balconies at the hotel.

• Spacious room dimensions.
• Comfortable balcony areas.

Areas to improve

Some Bahraini visitors noted challenges with the hotel's location, food quality, and staff's English proficiency, alongside the age of some linens.

• Concerns regarding the hotel's location.
• Food quality did not meet expectations.
• Staff's English communication skills were limited.
• Towels and sheets appeared dated.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Shared toilet
• Private bathroom
• Toilet
• Free toiletries

Where it is

Kasaplar mah. D-100 Karayolu üzeri, İstanbul İstikameti 2. km, 14100 Bolu, Turkey