Kaya Izmir Thermal & Convention

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Guests appreciate the hotel's tranquil location near nature and the city center, with special praise for the good thermal facilities and spa that enhanced their stay.

• The breakfast offers delicious choices, including some traditional items, complemented by various sports and leisure amenities.
• Many commend the helpfulness and friendliness of certain staff members who provided valuable assistance.
• Visitors enjoy the peaceful atmosphere for relaxation, making it an ideal retreat for rejuvenation.
• The property is noted for good cleanliness and available parking.

Areas to improve

Some guests note the hotel's need for updates, particularly in dated rooms and areas, alongside challenges with services and communication.

• Certain areas of the hotel require renovation, with rooms and facilities appearing outdated and in need of maintenance.
• Guests experience communication difficulties with some staff due to limited English proficiency.
• Some encounter disturbances from loud music at night and unpleasant odors in surrounding areas.
• Repetitive breakfast options and a lack of local dish variety are observed.

What guests love

Saudi guests enjoyed a pleasant stay at Kaya Izmir, praising its prime location near the city center and the beautiful surrounding nature.

• The hotel features a wonderful spa and thermal pools offering a relaxing experience.
• Guests enjoyed delicious breakfast options, including tasty traditional choices.
• The staff's flexibility and helpfulness were noted positively by visitors.

Areas to improve

Some Saudi guests noted that certain areas of the hotel require renovation, although the spa and lobby areas appear modern.

• One guest reported a lapse in room service regarding laundry collection.
• A few visitors mentioned that the property could benefit from general updates.

What guests love

Emirati guests found the resort to be a good destination for relaxation, highlighting its good water facilities and the helpfulness of some staff members.

• The spa, thermal, and indoor pools were outstanding and enjoyable.
• Certain staff members provided warm service and valuable assistance with planning.
• The location offers a peaceful atmosphere, ideal for unwinding and recharging.

Areas to improve

Emirati guests encountered issues with outdated facilities, limited food variety, and communication challenges, alongside concerns regarding the hotel's external location.

• Some facilities felt dated and in need of modernization, with inconvenient payment systems.
• Food options were limited, particularly at breakfast, with few traditional Turkish dishes.
• Communication was difficult due to language barriers with some staff members.
• The location is isolated, surrounded by less-than-ideal roads, making access to amenities challenging.

What guests love

Kuwaiti guests appreciated the hotel's diverse facilities and good services, contributing to a comfortable and enjoyable stay.

• Guests enjoyed a satisfying and varied breakfast selection.
• The well-equipped gym and convenient car parking were highlighted.
• The hotel's prime location received positive remarks.
• Reliable and fast WiFi service was noted.

Areas to improve

Some Kuwaiti guests encountered issues with noise and humidity, which impacted their sleep quality and overall comfort during the night.

• Loud external music caused persistent disturbances throughout the night.
• A noticeable humidity level in the room affected some guests' comfort.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Ilica Mahallesi, Zeytin Sokak, No: 112 Balcova, Narlidere, Izmir, 35320 İzmir, Turkey