Kervansaray Bursa City Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Guests frequently highlight the hotel's convenient location, offering convenient access to shopping and dining areas, alongside positive remarks about the friendly service from some staff members.

• The hotel's prime location is a significant advantage, close to attractions and shopping.
• Several guests appreciated the welcoming and helpful attitude of the staff.
• The breakfast offerings were noted as good and varied by many visitors.
• The hotel is considered to provide good value for the money spent.

Areas to improve

The hotel faces recurring issues concerning general cleanliness of rooms and facilities, alongside problems with furniture maintenance, air conditioning, and internet service.

• Cleanliness in rooms and common areas requires noticeable improvement.
• Some furniture and furnishings appear dated and are in need of renovation.
• The internet service is often weak and unstable.
• Guests reported issues with malfunctioning air conditioning or unpleasant odors.

What guests love

Saudi guests frequently praise the hotel's convenient location, noting its proximity to shopping areas, alongside a satisfying breakfast and pleasant staff interactions.

• The hotel's prime location is convenient for accessing nearby markets.
• Breakfast offers a good variety of choices.
• Staff interactions were noted as friendly and refined.
• Rooms and common areas were generally found to be clean.

Areas to improve

Some Saudi visitors encountered issues with the lack of air conditioning, weak internet connectivity, and missing basic bathroom amenities, which detracted from their stay.

• The absence of air conditioning in rooms was a significant inconvenience.
• Internet connection was reported as weak and unreliable.
• Basic bathroom supplies were noted as being insufficient.
• Some guests mentioned concerns regarding overall cleanliness.

What guests love

Emirati guests highlight the hotel's convenient location, nestled near the majestic Bursa mountains, offering convenient access to numerous dining and shopping opportunities.

• The location is ideal, close to mountains and vibrant areas.
• Plenty of food and shopping options are available nearby.
• Guests appreciate the scenic surroundings of the hotel.

Areas to improve

Some Emirati guests reported an unsatisfactory experience regarding room comfort and facility maintenance, noting issues with the internet service quality.

• The mattress was uncomfortable, causing back pain.
• The Wi-Fi service was poor and unstable.
• A blocked bathroom sink and a leaking shower were noted.
• The hotel is old and requires significant updates.

What guests love

Kuwaiti guests frequently highlight the hotel's convenient location, noting its convenience and proximity to key areas as a significant advantage.

• The hotel's strategic position is praised for easy access to various attractions.
• The quality of the breakfast offerings was well-received by visitors.
• Some guests appreciated the flexibility regarding checkout times.

Areas to improve

A segment of Kuwaiti guests reported concerns regarding room cleanliness, alongside issues with outdated furnishings and air conditioning functionality.

• Overall room cleanliness and bedding did not meet expectations.
• Furnishings appeared old and in need of updating, with some carpets noted as dirty.
• There were mentions of air conditioning not working and towels being worn out.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Fevzi Cakmak Caddesi No:29 Osmangazi, 16010 Bursa, Turkey