Kuum Hotel & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests praise the attentive service and attentive staff, alongside the hotel's beautiful design and clean rooms.

• Visitors highlight the staff's friendliness and readiness to assist with requests.
• Rooms are noted for being spacious, clean, and offering pleasant balcony views.
• Guests enjoyed the hotel's attractive design and various facilities, including the beach club.
• The quality of food, particularly breakfast, received positive mentions.

Areas to improve

Some guests encountered issues with service, particularly during meal times, and noted certain aspects of the facilities.

• A few visitors reported slow service and a lack of responsiveness from staff for simple requests.
• The breakfast selection was mentioned as being limited and sometimes repetitive.
• Some guests felt the hotel's standard did not match its price point, with comments on room and facility modernity.
• Difficulties with English communication among some staff members were noted.

What guests love

Saudi guests report a pleasant stay at Kuum Hotel & Spa, highlighting clean and comfortable rooms with beautiful views.

• The quality of food served at the restaurant, particularly breakfast, was praised.
• Staff members were appreciated for their friendly service and attentiveness.
• Guests enjoyed the hotel's elegant design and pleasant facilities like the beach club.

Areas to improve

Some Saudi visitors encountered issues with the location and certain service aspects, alongside communication challenges.

• A few guests noted the beach lacked the desired sand type, impacting their experience.
• Minor criticisms were raised regarding food quality and service specifically at the beach area.
• Some visitors experienced language barriers, despite staff efforts to assist.

What guests love

Emirati guests appreciate the friendly service and attentive staff at the hotel, noting the cleanliness of rooms and the availability of various facilities.

• Guests highlight the staff's attentiveness across different areas.
• Rooms are described as spacious and clean.
• The kindness of reception staff and a buggy driver was noted.

Areas to improve

Some Emirati guests encountered challenges regarding the hotel's modernity, with rooms and facilities described as dated, alongside remarks on service and language barriers.

• Air conditioning is noted to switch off when balcony doors are opened.
• Some rooms and outdoor areas require updates and maintenance.
• Communication difficulties in English with some staff were mentioned.

What guests love

Kuwaiti guests appreciated the hotel's beauty and stunning sea views, noting the clean and well-sized rooms as key factors for a comfortable stay.

• The prime location offers beautiful sea vistas.
• Rooms are clean, comfortable, and offer good space.
• Staff service was very friendly and helpful.
• The breakfast quality was well-received by guests.

Areas to improve

Some Kuwaiti guests encountered service challenges, experiencing slow responses and insufficient attention from certain staff members, particularly during breakfast.

• Staff service was slow in responding to requests.
• Some staff members did not provide adequate guest attention.
• Breakfast options were limited and could benefit from more variety.
• Communication in English with some staff was challenging.

What guests love

Qatari guests found the Kuum Hotel & Spa to be a welcoming place, with staff going out of their way to provide personalized assistance and ensure a pleasant stay.

• Warm welcome extended by all hotel staff.
• Personalized attention and helpfulness from the team.
• Rooms were kept clean and tidy.
• A feeling of being at home away from home.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Ataturk Caddesi No:150 Golturkbuku, 48400 Golturkbuku, Turkey