Masal Otel

What Arab guests said

🌍All ArabsSaudis

What guests love

Some guests found their stay at the hotel to be pleasant, noting it as a nice place overall.

• A few visitors mentioned the hotel was good.
• Certain aspects of the accommodation were described as satisfactory.
• The hotel was considered acceptable by some guests.

Areas to improve

Several Arab guests encountered significant issues, highlighting problems with cleanliness, facilities, and overall safety and suitability.

• Guests reported that cleanliness standards were not met.
• There were complaints about malfunctioning air conditioning and the absence of elevators.
• Staff interactions were described as uncooperative and exploitative.
• Concerns were raised regarding the safety of the premises and its family-friendliness.

What guests love

Saudi visitors noted some positive aspects during their stay, finding certain elements of the hotel to be pleasant.

• Guests expressed satisfaction with general aspects of the hotel.
• The place was described by some as nice and suitable for a stay.
• Certain elements contributed to a good overall experience.

Areas to improve

Saudi visitors encountered significant issues during their stay, highlighting concerns regarding cleanliness, facilities, and safety.

• Guests reported that the level of cleanliness was insufficient.
• Some complained about malfunctioning air conditioning and the absence of elevators.
• Uncooperative staff and a lack of safety were noted, making it unsuitable for families.
• Several visitors mentioned an overall negative experience due to dissatisfaction with services.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Omeraga Mah., Naci Girginsoy Sok. No:11, 41100 Kocaeli, Turkey