Mercure Trabzon Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's cleanliness and convenient location near the airport, with special commendation for the helpful and friendly staff who provide attentive service.

• Comments highlight the high standard of cleanliness observed in rooms and common areas.
• The hotel's location is noted as strategic due to its proximity to the airport and ease of access.
• Many visitors emphasize the staff's kindness and willingness to assist, contributing to a pleasant stay.
• The quality and variety of the breakfast buffet are frequently mentioned as a notable positive aspect.
• Rooms are described as comfortable and well-equipped, sometimes offering nice views.

Areas to improve

Some guests noted issues with room service, inconsistencies in staff professionalism, and observations regarding facilities and certain aspects of their stay.

• There are comments regarding insufficient room cleanliness or a lack of basic amenities.
• Some visitors experienced slow or inefficient room service and staff responsiveness.
• It was noted that certain facilities, like the swimming pool, are very small, or that air conditioning is not functioning optimally.
• Some guests faced communication difficulties with staff due to language barriers or lack of flexibility.
• Complaints were made about delays in check-in/check-out procedures and unclear charges.

What guests love

Saudi guests appreciate Mercure Trabzon Hotel for its high cleanliness and convenient location near the airport and attractions, with special praise for staff hospitality and service.

• Guests consistently commend the hotel's cleanliness in rooms and common areas.
• Visitors highlight the friendly and cooperative nature of the staff, particularly the reception team.
• The hotel's strategic location, close to the airport and key areas, is frequently noted.
• Many guests enjoy the variety and quality of the breakfast offerings.

Areas to improve

Some Saudi guests encountered issues with low ceiling heights in certain suites, alongside check-in delays and occasional inflexibility in handling guest requests.

• A few visitors mentioned the low ceiling height in rooms and suites.
• Some check-in processes experienced delays, leading to extended waiting times.
• There were comments regarding limited Turkish cuisine options available at the restaurant.
• A few guests noted communication challenges with some staff or unmet service requests.

What guests love

Mercure Trabzon Hotel offers a generally positive experience, with Emirati guests appreciating its prime location and proximity to essential amenities.

• Guests commend the cleanliness and comfort of the rooms, along with the quality of furnishings and interior design.
• The staff's welcoming demeanor and helpfulness are frequently noted, with some individuals highlighted for attentive service.
• Visitors enjoy the hotel's facilities, including the elegant lobby and outdoor cafe, as well as the availability of free parking.

Areas to improve

Despite the overall positive experience, some Emirati guests encountered areas for improvement, particularly concerning breakfast offerings and facilities.

• A few guests expressed disappointment with the quality and variety of the breakfast buffet, describing some items as limited or repetitive.
• The swimming pool was noted as being very small, which detracted from some guests' enjoyment.
• A small number of visitors mentioned that the pillows were firm, with no softer options available.

What guests love

Kuwaiti guests praise Mercure Trabzon Hotel for its modern facilities and high standards of cleanliness, ensuring a comfortable stay.

• Rooms are new and feature modern, clean furnishings.
• The location is convenient for accessing amenities.
• Staff members are very friendly and helpful, especially at reception.
• Breakfast offers a good variety and taste.

Areas to improve

A few Kuwaiti guests noted areas for improvement, including limited nearby walking areas and tight parking spaces.

• Surrounding areas are not ideal for leisurely walks.
• Available parking spots are narrow.
• Some rooms are noted as being smaller than average.
• Communication with staff may be challenging for some due to language barriers.

What guests love

Qatari guests appreciated the hotel's good and quiet location, highlighting the friendly and helpful demeanor of the staff, particularly at reception.

• The hotel's prime location was frequently praised for its convenience and peaceful atmosphere.
• Staff members were noted for their kindness, helpfulness, and welcoming attitude.
• Breakfast offerings were generally considered good.
• The quiet environment contributed positively to the overall stay.

Areas to improve

Some Qatari guests encountered issues with room cleanliness and bed comfort, alongside remarks regarding facility operating hours and service consistency.

• Inconsistent room cleaning standards were noted, with some guests requiring repeat service.
• Certain beds were described as hard and uncomfortable for sleeping.
• The late opening times for the swimming pool and gym were inconvenient for early risers.
• Minor concerns were raised about staff interactions during check-in.

What guests love

Bahraini guests appreciated the spacious and clean rooms, with particular praise for the friendly reception service and helpful staff members.

• Rooms are spacious and comfortable with good sound insulation.
• Breakfast offers a good variety and is quite tasty.
• Staff are helpful and welcoming, especially at reception.
• The hotel's location is convenient and accessible.

Areas to improve

Some Bahraini guests experienced issues with high room temperatures and noted areas for improvement in housekeeping services.

• Rooms and the hotel were uncomfortably hot with no effective cooling.
• Housekeeping service quality needs enhancement.
• Some staff lacked communication or helpfulness.
• The pool area was smaller than anticipated.

What guests love

Omani guests appreciate Mercure Trabzon Hotel for its attentive service and convenient location, with particular praise for the cleanliness and welcoming staff.

• Visitors commend the hotel's high level of cleanliness and comfortable facilities.
• Guests value the friendly and helpful service provided by the staff.
• The breakfast offered is considered good and meets expectations.
• Many note the hotel's convenient location near the airport.

Areas to improve

Some Omani guests encountered minor issues with room details and expressed concerns regarding unclear additional charges.

• A few guests noted that some rooms needed updates or were not perfectly clean.
• Complaints were raised about unexpected or unexplained extra charges upon departure.
• Some visitors observed a lack of certain basic amenities.
• There was a variation in the service level provided by some staff members.

Amenities

• Outdoor furniture
• Sun deck
• Terrace
• Coffee house on site
• Fruit
• Special diet meals (on request)
• Snack bar
• Breakfast in the room

Where it is

Yalincak Mah No 50 Rize Caddesi Ortahisar, 61000 Trabzon, Turkey