Mersin HiltonSA
Hotel in Mersin, Turkey
What Arab guests said
What guests love
Arab guests generally praise the friendly and professional service provided by the hotel staff, highlighting prompt and effective issue resolution.
- Visitors commend the cleanliness of the premises and the welcoming reception from staff.
- The quality and variety of breakfast are noted as a positive aspect of the stay.
- Guests enjoy the hotel's pleasant views and convenient location.
Areas to improve
Despite positive experiences, some guests encountered challenges with room conditions or furnishings, temporarily impacting their satisfaction.
- A few visitors mentioned issues within rooms or poor air conditioning performance.
- Some reported that certain room furniture was outdated and lacked essential amenities.
- Comments noted noise and old, unclean items in some of the rooms.
What guests love
Saudi visitors appreciated the hotel's professional and friendly staff, highlighting an good breakfast and pleasant room views. Overall services were noted as wonderful.
- The reception staff were professional and efficient.
- Breakfast quality was good.
- Rooms offered great views.
- General hotel services were regarded.
Areas to improve
Some Saudi visitors noted issues with room furnishings lacking essential items, alongside concerns about cleanliness and noise. The condition of some rooms was described as old and dirty.
- Room furniture was insufficient for essential needs.
- Old and dirty items were present in some rooms.
- Noise disturbances were experienced.
What guests love
Kuwaiti guests appreciated the hotel's high cleanliness standards and the friendly demeanor of the staff, contributing to a pleasant stay.
- The overall cleanliness of the hotel was noted as very good.
- Staff members were consistently friendly and welcoming.
- Breakfast quality received positive remarks.
Areas to improve
Some Kuwaiti guests initially encountered room issues, but professional intervention by a specific staff member rectified the experience.
- Initial room issues, including air conditioning, were present.
- Some early problems were not immediately resolved by reception.
- A professional staff member's intervention greatly improved the overall experience.
What guests love
Omani guests enjoyed their stay at the hotel, noting the friendly service and good amenities.
- Guests praised the welcoming and helpful staff.
- The cleanliness of the place was particularly appreciated.
- Visitors highlighted the varied breakfast options available.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
Show all amenities (60)
- Hairdryer
- Shower
- Linens
- Wardrobe or closet
- Alarm clock
- Sea view
- View
- Outdoor furniture
- Sun deck
- Terrace
- Garden
- Clothes rack
- Live sports events (broadcast)
- Happy hour
- Themed dinners
- Tennis equipment
- Bowling
- Playground
- Tennis court
- Seating area
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Fruit
- Wine/Champagne
- Kids' meals
- Special diet meals (on request)
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Invoice provided
- Lockers
- Concierge
- ATM on site
- Baggage storage
- Express check-in/out
- 24-hour front desk
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Business center
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
Where it is
Palmiye Mahallesi 1225, 33110 Mersin, Turkey