Mola İstanbul

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests generally found their stay at Mola Istanbul enjoyable, highlighting the warm welcome and attentive service as key aspects of their positive experience.

• The variety of events and entertainment activities, especially for children, provides a complete and fun family experience.
• Staff members are noted for their friendliness and cooperation, with special thanks to individuals who offered good assistance.
• The cleanliness of the property and facilities, including pools and the aqua park, contributes to guest comfort.
• The resort offers a conservative and family-friendly environment, with dedicated facilities for women.

Areas to improve

A segment of Arab guests encountered issues concerning room comfort and pricing, alongside observations about certain facilities and services.

• Some visitors reported that rooms and beds lacked comfort, and curtains were ineffective at blocking sunlight.
• The pricing was considered high by some families in relation to the services provided.
• Concerns were raised about air conditioning, with some rooms lacking it or having it limited to specific areas.
• A few guests noted insects entering balconies or mentioned the shared pool water being a bit cold.

What guests love

Saudi visitors praise the resort as a distinguished family destination, offering a comprehensive experience with diverse entertainment activities and conservative facilities suitable for all family members.

• A wide variety of free events and activities suitable for children and adults.
• A calm and conservative environment, ideal for families seeking relaxation.
• Integrated facilities including various pools, an aqua park, and entertainment areas.
• Cooperative and friendly staff interactions with guests.

Areas to improve

Despite the generally positive experience, some Saudi visitors pointed out areas for improvement, particularly concerning room comfort and pricing.

• Some rooms and beds were noted as uncomfortable, with curtains not fully blocking sunlight.
• Prices are considered relatively high compared to the services offered.
• Occasional presence of insects in rooms and slightly cool shared pool water.
• The location is remote and requires a private car for transportation.

What guests love

Emirati guests highlight the pleasant and welcoming nature of the hotel staff, contributing to an enjoyable stay.

• Visitors praised the kindness and helpfulness of the people at the hotel.
• Guests felt a warm and welcoming atmosphere during their visit.
• The service provided by the staff was notably friendly.

What guests love

Kuwaiti guests found Mola Istanbul to be a pleasant family hotel, highlighting its cleanliness and the welcoming nature of the staff.

• The hotel is clean and well-maintained.
• Staff members are friendly and cooperative.
• Various activities are available, suitable for children and families.
• The swimming pool is clean, with a cap requirement appreciated by some.

Areas to improve

Some Kuwaiti guests noted the high pricing, alongside comments regarding air conditioning in rooms and incomplete kitchen facilities.

• The price point was considered high.
• Air conditioning was not available in all rooms.
• Kitchen amenities were noted as being limited.

What guests love

Qatari visitors praise the attentive service and diverse facilities, highlighting a pleasant and comfortable stay.

• Guests commend the staff's cooperation and high professionalism, especially in reception and services.
• Families appreciate the cleanliness of rooms and public facilities, including water parks and pools.
• Visitors note the attention to detail and commitment to meeting their needs for complete satisfaction.
• The availability of women-only facilities is specifically mentioned, enhancing comfort and privacy.

Areas to improve

Despite positive experiences, some Qatari visitors encountered challenges with communication and certain room aspects.

• Some guests noted staff members who had poor interactions with Arab visitors.
• It was observed that some bedrooms lacked air conditioning, excluding the master room.
• Communication with service via WhatsApp was ineffective for some guests.
• Room photos displayed did not match the actual condition in some instances.

Amenities

• Stovetop
• Oven
• Electric kettle
• Washing machine
• Dishwasher
• Refrigerator
• Kitchenette
• Wardrobe or closet

Where it is

Kadıköy Bağları Caddesi, 34582 Silivri, Turkey