Montana Resort Otel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Guests frequently praise the resort's elevated location for its stunning natural views and the staff's welcoming and helpful demeanor.

• The panoramic vistas are highlighted as a major draw, offering a peaceful and relaxing atmosphere.
• Many commend the breakfast for its quality and variety, describing it as delicious and good.
• Staff are noted for their cooperation and kindness, with specific appreciation for their attentiveness and assistance.
• The location is found by some to be ideal for relaxation and quietude away from city bustle.

Areas to improve

Some guests encounter challenges related to the resort's remote location and difficult access, alongside issues concerning room size, cleanliness, and maintenance.

• The location is noted as being elevated and distant from amenities and towns, requiring effort to reach.
• Rooms are described as small or cramped, with comments on cleanliness, bathroom odors, or the presence of insects.
• Other issues include delayed breakfast service, rooms not matching bookings, and maintenance problems like door malfunctions or facility issues.
• A few guests reported poor handling or unprofessionalism from certain staff members or management in specific instances.

What guests love

Saudi guests frequently praise the resort's elevated location and the stunning views offered by the surrounding nature, contributing to a sense of peace and relaxation.

• Saudi families highlight the staff's friendly and helpful demeanor, noting their cooperation and willingness to assist.
• Saudi visitors mention that the breakfast and dinner meals served at the resort are delicious and meet expectations.
• Saudi guests appreciate the overall tranquility of the place and its reasonable pricing relative to the services provided.

Areas to improve

Some Saudi guests encountered challenges related to room maintenance and facilities, alongside observations concerning cleanliness and delayed meal services.

• Saudi guests noted issues with room and bathroom cleanliness, sometimes finding insects and unpleasant odors.
• Several Saudi visitors mentioned that rooms could be small or that certain amenities like mirrors or locks required maintenance.
• A number of Saudi guests complained about delays in room check-in or in serving breakfast, which impacted their experience.

What guests love

Emirati guests found the resort to be a beautiful place, highlighting the stunning mountain views that offer a cool, refreshing atmosphere, complemented by the staff's kind hospitality.

• The breakfast was a standout, enjoyed by visitors.
• Staff members were noted for being kind and professional.
• The mountain location provides lovely views and pleasant air.
• It's a good spot for relaxation and enjoying the scenery.

Areas to improve

Some Emirati visitors noted that the resort's location is distant from the city, making access difficult and with limited services nearby.

• Accessing the resort was challenging due to its remote location.
• There is a lack of nearby services and amenities.
• Bathrooms require some updates and improvements.

What guests love

Kuwaiti guests praise the resort's calm and well-maintained environment, highlighting its stunning views and convenient location for an enjoyable stay.

• The accommodation offers charming natural scenery and pleasant views of the surrounding area.
• The resort is noted for its peaceful atmosphere and cleanliness, complemented by varied breakfast options.
• Visitors appreciate the great value received for their money.
• Guests commend the staff for their kind and good service.

Areas to improve

Some Kuwaiti guests encountered minor issues with initial interactions and noted challenges regarding access to the resort.

• One guest reported a disagreement during check-in concerning the room type.
• Staff were advised to smile more to enhance the guest experience.
• A few visitors mentioned some rough patches on the road leading to the resort.

What guests love

Omani guests appreciate the hotel's beautiful location and scenic views, complemented by the staff's welcoming and cooperative nature that leaves a positive impression.

• The restaurant's view is highlighted as a key feature, offering a lovely mountain panorama.
• Staff members are noted for their friendliness and helpfulness, with specific individuals receiving praise.
• The breakfast is described as varied and delicious, catering to diverse preferences.

Areas to improve

Some Omani guests encountered disappointing experiences regarding room discrepancies and limited breakfast options, impacting their overall stay.

• A room received did not match the booked suite, negatively affecting the holiday.
• The breakfast selection was noted as being very limited.
• Guests felt they paid a high price for a service or room that did not meet their booking expectations.

Amenities

• Toilet paper
• Towels
• Bidet
• Towels/sheets (extra fee)
• Bath or shower
• Slippers
• Private bathroom
• Toilet

Where it is

Gürbulak Hürriyet Cad. No:35, 61170 Trabzon, Turkey