Mosaic Hotel Old City -Special Category
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests frequently praise the hotel's convenient location and proximity to key areas, alongside the staff's welcoming demeanor and helpfulness.
- The hotel boasts a strategic location that facilitates easy access to various destinations.
- Staff members are highlighted for their friendliness and readiness to assist guests.
- The breakfast selection is noted for its good quality and variety.
- Some staff members are specifically mentioned for providing valuable help with a pleasant attitude.
Areas to improve
Some guests encountered issues with room cleanliness and comfort, alongside minor concerns regarding service or facilities during their stay.
- Instances of insects were noted in rooms upon arrival.
- A lack of soundproofing between rooms was mentioned, affecting privacy.
- Rooms were described as dated with some unpleasant odors present.
- An uncomfortable bed issue remained unresolved despite multiple guest complaints.
What guests love
Saudi guests praise the hotel's prime location and the welcoming, helpful service provided by the staff.
- The central location offers convenient access to attractions.
- Staff members are friendly and very helpful.
- Skilled staff deliver good massage services.
- Breakfast provides good options.
Areas to improve
Some Saudi visitors noted concerns regarding room privacy, odors, and breakfast variety.
- There is limited privacy between rooms, with conversations audible.
- Rooms appear dated and have noticeable odors.
- Breakfast offered a limited selection.
- A staff member by the pool was not friendly towards children.
What guests love
Emirati guests appreciated the hotel's convenient location, finding it conveniently close to many attractions and amenities. The breakfast selection was also highlighted as a positive aspect.
- The hotel's central location was convenient for exploring the surrounding area.
- Reception staff were noted for their friendly and helpful service with a smile.
- Guests enjoyed the good variety and quality of the breakfast offerings.
Areas to improve
Some Emirati guests experienced discomfort due to an unresolved issue with an uncomfortable bed, which negatively impacted their rest despite multiple attempts to address it.
- An uncomfortable bed was reported, affecting the quality of sleep during the stay.
- Multiple complaints regarding the bed were not resolved during the guest's visit.
- The failure to fix the bed issue led to frustration and unmet expectations.
What guests love
Omani guests found the hotel's attentive staff and convenient location contributed to a pleasant and comfortable stay.
- The staff were noted for being friendly and helpful.
- The hotel is situated close to a metro station.
- Guests enjoyed a nice breakfast offering.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Additional bathroom
- Slippers
- Private bathroom
- Toilet
- Hairdryer
- Shower
Show all amenities (60)
- Linens
- Wardrobe or closet
- View
- Terrace
- Electric kettle
- Socket near the bed
- Clothes rack
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
- Fruit
- Wine/Champagne
- Bar
- Restaurant
- Tea/Coffee maker
- Private check-in/out
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Business center
- Meeting/Banquet facilities
- Fire extinguishers
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safe
- Shuttle service
- Designated smoking area
- Air conditioning
- Smoke-free property
- Wake-up service
- Hardwood or parquet floors
- Heating
- Soundproofing
- Car rental
- Packed lunches
- Carpeted
- Elevator
Where it is
Vidinli Tevfikpaşa Cad. No:21 Sehzadebasi, Fatih, 34490 Istanbul, Turkey