Mövenpick Hotel Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests frequently praise the hotel's prime beachfront location and beautiful views, complemented by the staff's pleasant demeanor and attentive service that enhances the overall stay.

• The hotel's strategic seaside location is often highlighted for its lovely views.
• Staff members are commended for their kindness and professional service, with mentions of upgrades and extra amenities.
• The general cleanliness of the hotel and rooms is a positive aspect noted by many visitors.
• Breakfast is generally described as good and varied, meeting guest expectations.

Areas to improve

Some guests encountered room maintenance issues, particularly with air conditioning, alongside comments regarding the cleanliness of certain facilities and staff performance in specific situations.

• A number of guests reported issues with the air conditioning system, describing it as too hot or ineffective.
• Comments were made about insufficient cleanliness in some bathrooms or rooms, and the presence of unpleasant odors.
• Some visitors found the breakfast to be average or below expectations, with occasional service difficulties.
• Noise from aircraft due to the airport's proximity was a concern for some, along with remarks on entrance design or corridor lighting.

What guests love

Saudi guests frequently praise the hotel's prime beachfront location and its beautiful views, alongside the attentive service and welcoming demeanor of the staff.

• The hotel boasts a prime location directly on the sea, offering captivating views.
• Guests commend the staff's professionalism and kindness, noting their warm reception and helpfulness.
• The overall cleanliness of the hotel and rooms is highlighted as a positive aspect by many visitors.
• The breakfast selection and quality are often mentioned as a pleasing part of the stay.

Areas to improve

Some Saudi guests encountered issues with facility maintenance, aircraft noise, and noted concerns regarding room conditions and entrances.

• A few guests expressed disappointment with the swimming pool being closed or unclear maintenance information at booking.
• The proximity to the airport results in recurring aircraft noise that disturbs some visitors.
• Comments were made regarding dark corridor designs and some rooms being small or having dated furnishings.
• A minority of guests reported issues with bathroom cleanliness or unpleasant odors.

What guests love

Emirati guests appreciate the hotel's beautiful location with its sea views, alongside good general cleanliness and helpful staff service.

• The hotel's scenic location and sea views are praised.
• General cleanliness is noted as acceptable.
• Staff member Bashir is mentioned for providing attentive service.
• Breakfast is considered satisfactory and meets basic expectations.

Areas to improve

Some Emirati guests encountered issues with cleanliness, towel quality, poor staff treatment, and noise from the airport.

• Concerns were raised regarding general cleanliness and worn-out towels.
• Some visitors reported receiving unprofessional treatment from staff.
• Airport noise was identified as a disruptive factor.
• A booking misunderstanding regarding breakfast led to disappointment without adequate compensation.

What guests love

Kuwaiti guests appreciate the hotel's convenient location, close to key attractions and amenities, complemented by friendly and responsive staff who ensure a comfortable stay.

• The strategic location offers convenient access to the airport and shopping areas.
• Staff members are welcoming and helpful, providing efficient and good service.
• The cleanliness of the premises and pleasant views enhance the overall experience.

What guests love

Qatari guests found the hotel's breakfast to be good and its location good, contributing to a pleasant stay.

• The breakfast offered at the hotel was consistently praised by visitors.
• The hotel's prime location was highlighted as a significant advantage.
• Cleanliness within the hotel premises was noted as being satisfactory.

Areas to improve

Some Qatari visitors encountered issues with room amenities and service, noting aspects that fell below expectations.

• The air conditioning unit was reported to be blowing hot air.
• Confusion arose due to identical labeling on shampoo and lotion bottles.
• A request for water service resulted in the guest being directed to self-serve.

What guests love

Omani visitors appreciate Mövenpick Trabzon for its pleasant aesthetics and convenient location, praising the friendly service and reasonable pricing.

• The hotel boasts a good location near a seaside promenade, ideal for those exploring by car.
• Staff members are noted for their pleasant demeanor and helpful service.
• Guests value the pricing and appreciate unexpected perks like complimentary breakfast.

Areas to improve

Some Omani visitors felt the hotel experience did not fully meet expectations, particularly regarding initial reception and service compared to other establishments.

• Some guests perceived the welcome and initial service as less attentive than expected for a five-star hotel.
• The breakfast offering was described as average, not matching the quality experienced elsewhere.
• There were comments suggesting the pricing was excessive for the services provided.

Amenities

• Wardrobe or closet
• Outdoor furniture
• Beachfront
• Garden
• Tour or class about local culture
• Beach
• Playground
• Game room

Where it is

Yalıncak Mahallesi, Rize Cad. No:21/E, Ortahisar, Trabzon, 61000 Trabzon, Turkey