MOX Hotel Wellness & Spa

What Arab guests said

🌍All ArabsSaudisKuwaitisQataris

What guests love

Arab guests appreciate the hotel's prime location near key areas and the welcoming, cooperative nature of the staff.

• The cleanliness of the premises and facilities like the pool and sauna received positive remarks.
• The breakfast buffet quality and the availability of elevators and parking were noted.
• Guests enjoyed the overall quiet atmosphere and spacious rooms.

Areas to improve

Some Arab guests encountered issues with the cleanliness of certain facilities and room maintenance, impacting their stay.

• Concerns were raised regarding the cleanliness of bathrooms and bed linens.
• Some reported issues with broken bathroom locks and shower heads.
• Certain rooms were described as small and not elegant as expected.

What guests love

Saudi guests appreciate the hotel's beautiful location and cleanliness, with special mention of the helpfulness of the reception staff.

• High cleanliness of the premises and pool.
• The hotel's location is noted as attractive.
• A friendly and cooperative receptionist.

Areas to improve

Some Saudi visitors felt the service level did not match the hotel's rating, and that the rooms were ordinary rather than elegant as anticipated.

• Services provided did not meet expectations for a 4-star hotel.
• Rooms were perceived as very ordinary and lacking expected luxury.
• Not recommended as a stopover during travel.

What guests love

Kuwaiti guests appreciated the hotel's quiet location near the city center and the welcoming reception staff.

• The hotel's location is convenient and close to key areas.
• Guests were warmly received by the reception team.
• Some rooms were noted as spacious and clean.
• The hotel offers a peaceful atmosphere.

Areas to improve

Kuwaiti guests expressed disappointment with the hotel's overall condition, citing issues with cleanliness, maintenance, and rooms.

• The hotel appears to be in need of significant maintenance and shows signs of neglect.
• Cleanliness was a major concern, particularly in facilities and rooms.
• Some rooms were described as very small and unsatisfactory.
• Water leaks and dampness odors were noted in certain areas.

What guests love

Qatari guests expressed satisfaction with several aspects of their hotel stay, appreciating the available services and amenities.

• Qatari visitors praised the staff's good conduct and welcoming nature.
• The breakfast buffet and leisure facilities like the pool and sauna were appreciated.
• The hotel offered convenient access with available elevators and parking.

Areas to improve

Some Qatari guests encountered minor maintenance issues within their bathrooms during their stay.

• A non-functional bathroom lock was noted.
• The bathroom lighting was not working as expected.
• The shower head in the bathroom was reported as broken.

Amenities

• Toilet paper
• Towels
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

çayiçi mah izmit cad no 44 sapanca SAKARYA, 00054 Sapanca, Turkey