My Belek Collection ex Hotella Resort & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Some guests found the organized events to be enjoyable, with pools and staff noted as positive aspects of their stay.

• The organized events were appreciated as an enjoyable part of the experience.
• The swimming pools were highlighted as an attractive area for relaxation.
• Positive interactions with some staff members were observed.

Areas to improve

Many Arab guests encountered issues with outdated facilities, high prices, and unsuitable food options, alongside concerns about cleanliness and service.

• Guests reported rooms as small and old, requiring significant renovation.
• Hotel prices were deemed excessive, particularly for transportation and extra services.
• Buffet selections were found to be neither diverse nor appealing to Arab tastes, with comments on food quality.
• Concerns were raised regarding poor cleanliness and infrequent linen changes.
• Some visitors experienced communication barriers with staff who only spoke Turkish.

What guests love

Saudi visitors appreciated the hotel's prime location and enjoyed the recreational facilities, including the pools and the welcoming staff.

• The hotel's attractive location.
• Saudi families enjoyed the swimming pools.
• Friendly interactions with the hotel staff.

Areas to improve

Some Saudi visitors noted that the hotel's facilities and rooms felt dated and in need of renovation, alongside concerns about pricing for certain services.

• Rooms and facilities felt dated and in need of updates.
• High costs for transportation and some hotel services.
• Buffet variety was not ideal for Gulf tastes.
• Unexpected additional charges were incurred.

What guests love

Emirati guests found the overall cleanliness of the hotel to be acceptable, providing a decent base for their stay.

• The general cleanliness of the hotel was noted positively.
• The accommodation offered an acceptable foundation for their visit.

Areas to improve

Emirati visitors expressed disappointment regarding the value for money, citing small room sizes and unhelpful staff as key concerns.

• Rooms were perceived as too small for the price.
• Staff assistance was not found to be adequate.
• The view from the room and balcony was unsatisfactory.

What guests love

Kuwaiti visitors noted the hotel's events positively, suggesting more evening activities by the pool.

• The organized events were appreciated by guests.
• Suggestions were made for additional evening pool-side activities.
• Some guests found the entertainment offerings to be good.

Areas to improve

Kuwaiti guests encountered issues with cleanliness, including unpleasant odors in rooms and bathrooms, alongside maintenance shortcomings and communication barriers.

• General cleanliness was below expectations, with noticeable unpleasant smells.
• Guests reported issues with room maintenance and a lack of regular linen changes.
• Customer service was perceived as weak, with staff not understanding requests due to language differences.

Amenities

• Outdoor furniture
• Sun deck
• Private beach area
• Garden
• Bicycle rental
• Beach
• Water park
• Evening entertainment

Where it is

144 Sok 60/1, 07500 Belek, Turkey