My Palace Aırport
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests appreciate the hotel's convenient location near the airport, making it a suitable choice for short stays.
- Spacious rooms and suites are noted for providing extra comfort.
- Useful amenities such as Wi-Fi are highlighted as a positive aspect.
- Proximity to surrounding restaurants and shops is considered a benefit.
Areas to improve
Several Arab guests encountered challenges with the condition of facilities and services, negatively impacting their experience.
- Complaints about room cleanliness, old furniture, and worn-out amenities were frequent.
- Guests expressed dissatisfaction with staff service levels and lack of helpfulness.
- Issues with air conditioning and unpleasant bathroom odors were noted.
- Some guests mentioned the hotel appeared dated and in need of maintenance.
What guests love
Saudi guests appreciate the strategic location of the apartments, offering convenient access to the airport, shopping centers, and dining options.
- Proximity to Sabiha Airport and shopping malls.
- Spacious apartments suitable for families.
- Easy access to surrounding restaurants.
Areas to improve
Some Saudi visitors encountered service challenges, reporting delays in check-in and unavailability of booked room types.
- Significant waiting times for room access upon arrival.
- Issues with essential amenities like air conditioning and safety boxes.
- Observations regarding the building's age and cleanliness concerns.
What guests love
Kuwaiti guests appreciate the hotel's convenient location near the airport, making it a suitable choice for travelers. Some also noted the spaciousness of the suites and certain services provided.
- The hotel's strategic location close to the airport.
- The comfortable spaciousness of the suites.
- Responsiveness to requests for extra amenities like blankets.
Areas to improve
Kuwaiti guests encountered several challenges related to room maintenance and services, notably issues with air conditioning and old furnishings, alongside a perceived lack of staff responsiveness.
- Recurring problems with non-functional or ineffective air conditioning.
- Outdated furniture and gloomy wall colors noted by guests.
- Lack of assistance with luggage and a cumbersome check-in system.
What guests love
Qatari guests appreciate the hotel's convenient location near the airport, ideal for short stays, enjoying spacious and comfortable rooms equipped with modern amenities.
- The hotel offers easy airport access with a complimentary shuttle service.
- Rooms are spacious, featuring air conditioning, a smart TV, and a mini-fridge.
- The surrounding area is safe and offers various dining and shopping options.
- Reliable Wi-Fi service is available for guests.
Areas to improve
Some guests noted the hotel could benefit from cosmetic updates, with furniture appearing dated and minor issues noted regarding maintenance and cleanliness.
- Certain doors and furniture showed signs of age and required maintenance.
- Minor bathroom odors and noise from the air extractor were observed.
- The overall appearance of the property lacked some cosmetic refurbishment.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Shared toilet
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Shower
- Linens
- Wardrobe or closet
- Extra long beds (> 80 inches)
- City view
- Outdoor furniture
- Balcony
- Terrace
- Garden
- Cleaning products
- Stovetop
- Kitchenware
- Electric kettle
- Refrigerator
- Kitchenette
- Socket near the bed
- Sofa bed
- Bicycle rental
- Dining area
- Sofa
- Seating area
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- Telephone
- TV
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
- Invoice provided
- Private check-in/out
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Baby safety gates
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
Where it is
Osmanlı Bulvarı No:13, Pendik, 34912 Istanbul, Turkey