Naturkoy Sapanca

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Guests appreciate the tranquil natural setting of the resort, with particular praise for the beautiful views and the presence of waterfalls that enhance the ambiance.

• Visitors enjoy the surrounding natural beauty and the peaceful atmosphere the resort offers.
• The quality and variety of breakfast meals served at the resort are commended.
• The professional and friendly demeanor of some staff members and reception is highlighted.
• The general facilities and the cottages themselves are found to be pleasant and comfortable.

Areas to improve

Some guests encountered challenges related to cleanliness, reporting insects and insufficient cleaning in rooms and facilities, alongside maintenance issues.

• Concerns about general cleanliness, including unclean rooms and bedding, were noted.
• The presence of numerous insects in and around the rooms was highlighted as a significant disturbance.
• Some experienced poor maintenance of facilities like lighting and Wi-Fi, along with air conditioning problems.
• Difficulties in communication with staff at times, and issues regarding booking details and extra charges were also mentioned.

What guests love

Saudi guests appreciate the tranquil location and stunning natural surroundings of the resort, highlighting its diverse facilities and beautiful views.

• Visitors enjoyed the beautiful nature and scenic landscapes, including the waterfalls.
• The quality and variety of the breakfast offered at the resort received praise.
• Staff members were regarded for their cooperation, professionalism, and responsiveness.
• The cottages were described as comfortable and well-equipped, with good air conditioning.

Areas to improve

Some Saudi guests encountered issues with restaurant services, cleanliness, weak Wi-Fi, and unexpected additional charges.

• The restaurant was noted for closing early, and some booking details regarding meals were unclear.
• A few visitors reported concerns about general and in-cottage cleanliness, as well as poor lighting.
• Weak Wi-Fi service was mentioned, along with facility issues like insufficient bathrooms in some suites.
• Guests experienced difficulties in selecting specific cottages or faced unexpected extra costs for children.

What guests love

Emirati guests appreciate the property's pleasant natural setting and convenient accessibility, contributing to a relaxing stay.

• A beautiful natural location that is easy to reach.
• A peaceful environment conducive to relaxation.
• Suitable for families and couples seeking a tranquil getaway.

Areas to improve

Some Emirati visitors encountered issues with the property's maintenance and cleanliness, alongside a perceived lack of professional staff.

• Concerns were raised regarding the property's upkeep.
• Observations pointed to unsatisfactory levels of cleanliness.
• A lack of professional staff to assist guests.

What guests love

Kuwaiti guests appreciated the tranquil location of the accommodation, noting its proximity to natural attractions which contributed to a pleasant stay.

• The appealing location near natural parks.
• The surrounding peace and natural beauty.
• Some visitors found the place suitable for relaxation.

Areas to improve

Several Kuwaiti guests expressed significant concerns regarding cleanliness, reporting inadequate cleaning and issues with insects that negatively impacted their experience.

• The overall cleanliness of the cabins was below expectations.
• The presence of insects inside and outside rooms caused considerable discomfort.
• Certain facilities, like the swimming pool, were not clean.

What guests love

Omani guests appreciated the professional and cooperative reception staff, enjoying a rich and varied breakfast during their stay.

• The reception was very professional and the staff were helpful.
• The breakfast offered was diverse and well-received.
• A pleasant overall stay experience for Omani visitors.

Areas to improve

Some Omani guests encountered challenges in easily securing taxis, which presented a minor inconvenience during their travels.

• Finding taxis proved to be somewhat difficult.
• There was a noted difficulty in accessing transportation readily.

Amenities

• Toilet paper
• Towels
• Slippers
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer
• Shower

Where it is

MAhmudiye Köyü, Mahmudiye Mahallesi, Dere İçi Mevkii, Ceylan 1. Sokak No: 60/1, 54600 Sakarya, Turkey