New Balturk Hotel Izmit

What Arab guests said

🌍All ArabsSaudisKuwaitisQatarisBahrainis

What guests love

Arab guests frequently praise the hotel's convenient location near amenities and the helpfulness of its staff.

• The strategic location of the hotel is often highlighted as a significant advantage.
• Staff members are consistently described as friendly and supportive.
• Breakfast is generally considered good and satisfactory by many visitors.
• Some guests appreciated the spaciousness of the rooms and comfortable beds.

Areas to improve

Guests frequently point out the need for room renovations, citing old furnishings, cleanliness issues, and maintenance concerns.

• Many visitors noted that the furniture is old and the rooms and bathrooms require updating.
• Concerns were raised regarding room cleanliness, including unpleasant odors and occasional pests.
• The breakfast selection is sometimes described as basic, lacking variety, or of poor quality.
• Some guests experienced issues with sound insulation or inadequate air conditioning in certain areas.

What guests love

Saudi guests appreciate the hotel's prime location near dining and cafes, alongside the staff's friendly demeanor and prompt service.

• The hotel's strategic location offers convenient access to amenities.
• Staff friendliness and helpfulness were noted by visitors.
• Some rooms are praised for their spaciousness and pleasant decor.
• Complimentary parking is a valued convenience for guests.

Areas to improve

Some Saudi guests encountered issues with room and bathroom cleanliness, alongside observations that certain facilities require renovation.

• Concerns were raised regarding room and bathroom cleanliness, including the presence of insects.
• Several guests noted that the hotel is in need of updates.
• The quality and variety of breakfast offerings did not meet expectations for some.
• Delayed room preparation occasionally caused inconvenience for families.

What guests love

Kuwaiti guests appreciate the hotel's convenient location and the friendly, cooperative staff.

• The hotel's prime location and accessibility are frequently highlighted by visitors.
• Staff members are noted for their welcoming attitude and helpful service.
• The breakfast is generally considered good and satisfactory.
• The hotel offers good value for its price point.

Areas to improve

Many Kuwaiti guests express dissatisfaction with the old and worn-out furniture and rooms requiring renovation.

• The furniture in the rooms is consistently described as old and in need of replacement.
• Several rooms and facilities, including bathrooms, are noted for being outdated or in disrepair.
• Cleanliness levels in certain areas were found to be unsatisfactory by some visitors.
• Issues with sleep comfort were reported, often linked to furniture or room temperature.

What guests love

Qatari guests appreciated the hotel's convenient location and accessibility, noting the varied breakfast and spacious bathrooms.

• The hotel's location is good and close to the city center.
• Breakfast was varied and satisfactory, with spacious bathrooms.
• The team was friendly and supportive, offering convenient parking.

Areas to improve

Some Qatari visitors felt the value for money was not met, with a specific mention of lacking assistance for luggage.

• Some guests felt the hotel did not justify the price paid.
• There was no staff available to assist with carrying luggage.
• One guest described the experience as 'very normal'.

What guests love

Bahraini guests generally expressed satisfaction with New Balturk Hotel Izmit, highlighting its convenient location and comprehensive services.

• Visitors praised the quality of the breakfast offered.
• The hotel's location was well-regarded by Bahraini families.
• Staff members were noted for their welcoming attitude and responsiveness.

Areas to improve

A few Bahraini guests encountered minor points of dissatisfaction concerning the hotel's location and interactions with some staff members.

• One guest mentioned some reservations regarding the location.
• A comment was made about a less positive staff interaction.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Yahya Kaptan Mah. Şehit Ergün Köncü Sok. No:38 Bekirpasa, 41310 Kocaeli, Turkey