NG Enjoy

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests frequently praise the hotel's beautiful location and tranquil atmosphere, complemented by its diverse facilities and surrounding gardens that offer a sense of comfort and relaxation.

• Visitors commend the quality of the numerous facilities, including well-equipped indoor and outdoor swimming pools.
• Diners often highlight the variety and high quality of the food, particularly the breakfast and dinner buffets.
• Many guests appreciate the staff's friendly and helpful demeanor, noting the presence of Arabic-speaking personnel.
• The property is considered ideal for families, offering activities and a safe, enjoyable environment for children.

Areas to improve

Despite an overall positive experience, some guests noted challenges related to cleanliness in certain areas, alongside issues with air conditioning maintenance and room services.

• Cleanliness concerns were mentioned, particularly around the buffet area, and occasional sightings of insects in rooms.
• Some visitors reported malfunctioning air conditioning systems in rooms, leading to discomfort and difficulty cooling the spaces.
• A few guests experienced delays in service responses, especially concerning luggage assistance or room repairs.
• A minority of reviewers found dinner options somewhat limited for certain palates, and noted that some services were priced high.

What guests love

Saudi guests praise the hotel's elegant feel and high standards of cleanliness, highlighting the comprehensive services and diverse facilities that contribute to a pleasant stay.

• Saudi visitors appreciated the calm location and beautiful views, complemented by the numerous gardens and swimming pools.
• The professionalism and courteousness of the staff were noted, with specific mentions of individuals providing good assistance.
• Saudi families and couples enjoyed the variety of pool options, including indoor and outdoor pools catering to different needs.

Areas to improve

Some Saudi guests encountered minor issues regarding cleanliness near the buffet area and operational challenges with the swimming pools.

• A few Saudi visitors noted cleanliness concerns in areas close to food, such as the presence of small insects.
• There were observations of challenges in enforcing pool exclusivity, with adult-only pools sometimes being used by families.
• Some Saudi travelers mentioned that certain staff members had limited English or Arabic proficiency, potentially hindering communication.

What guests love

Emirati guests praise the hotel's beautiful setting and good facilities, highlighting its high cleanliness and serene surroundings as ideal for relaxation.

• Visitors commend the diverse and delicious buffet, noting good options for both children and adults.
• Guests appreciate the tranquil location and the stunning natural scenery surrounding the hotel.
• Staff are described as friendly and helpful, with specific mentions of individuals providing valuable assistance.

Areas to improve

Some Emirati guests encountered challenges with dinner variety, perceived overpricing compared to similar hotels, and issues with the reservation system.

• Dinner options are noted as lacking variety, potentially not catering sufficiently to international guests.
• Some guests feel the hotel has become overpriced relative to its offerings.
• International visitors experienced limitations with the online booking system and unavailability of socket converters.

What guests love

Kuwaiti guests generally appreciated the tranquil and pleasant atmosphere at the resort, with special praise for its beautiful green spaces.

• Kuwaiti visitors enjoyed the peace and quiet offered by the location.
• Guests complimented the lovely back gardens and scenic views.
• The overall ambiance was described as good and distinctive.
• Some noted the cleanliness and modern furnishings.

Areas to improve

Some Kuwaiti guests encountered issues with room cleanliness and air conditioning maintenance, which impacted their comfort during their stay.

• Several visitors reported instances of unclean rooms.
• A few guests mentioned that the room air conditioning was not functioning properly.
• Noise from cleaning staff was noted at inconvenient times.
• Some experienced delays in service or incomplete orders.

What guests love

Qatari guests appreciate the resort's extensive facilities, highlighting the numerous indoor and outdoor pools and the wide array of dining options.

• Numerous indoor and outdoor swimming pools available.
• A good variety of food choices offered.
• The location is pleasant and serene.
• Rooms are clean and comfortable.

Areas to improve

Some Qatari visitors experienced challenges with luggage assistance during check-in and check-out, alongside remarks about air conditioning maintenance needs.

• Delayed assistance with luggage handling.
• Air conditioning units require maintenance.
• Limited dessert options at the hotel cafe.

What guests love

Omani guests expressed satisfaction with NG Enjoy, highlighting its high quality and good facilities that left a positive impression.

• The property boasts high construction quality and comprehensive facilities meeting guest expectations.
• The gym was a standout feature, described as among the best they have encountered.
• An overall stay experience that garnered nearly universal guest approval.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Tepebaşı Mh. Şehit Cevdet Koç Cd. No:69 Kırkpınar - Sapanca, 54600 Sapanca, Turkey