NG Sapanca Wellness & Convention

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests widely praise their overall experience, highlighting the beautiful natural surroundings and diverse facilities suitable for families and couples.

• Visitors commend the property's cleanliness and the well-maintained landscaping and outdoor areas.
• The quality and variety of food options at the buffets are frequently mentioned, with special appreciation for the kitchen staff.
• Staff friendliness and helpfulness are noted, with particular thanks to some Arabic-speaking employees.
• The swimming pools and entertainment activities, especially for children, are highlighted as major attractions.

Areas to improve

A few guests pointed out areas for improvement, including facility operating hours and certain aspects of service.

• Some express dissatisfaction with the repetitive daily menu and lack of variety in food.
• Comments were made regarding the early closing times for entertainment facilities and swimming pools.
• Several visitors reported issues with room air conditioning or delays in addressing them.
• It was noted that prices might be high relative to the location or services provided.

What guests love

Saudi guests praise the resort as an ideal destination for relaxation, enjoying its beautiful natural surroundings and diverse facilities.

• Saudi families commend the multiple swimming pools and entertainment activities suitable for all ages.
• Saudi visitors highlight the variety and quality of the buffets, particularly breakfast and dinner.
• Saudi guests mention the staff's good service, with special praise for individuals noted for their good assistance.
• Saudi visitors appreciate the expansive green spaces and the overall tranquility of the resort.

Areas to improve

Some Saudi guests noted high prices, issues with room air conditioning, and observations regarding attire in public areas.

• A number of Saudi visitors find the prices to be high relative to the location or services offered.
• Several Saudi guests reported issues with the performance of the air conditioning in their rooms.
• Some Saudi visitors observed that swimwear in general areas might not suit all preferences.
• It was noted that certain facilities or services could benefit from renovation or improvement.

What guests love

Emirati guests appreciate their repeated stays at the resort, highlighting the diverse food options and quality of the kitchen, alongside spacious rooms, views, and good facilities.

• Diverse food options and a creative kitchen team.
• Spacious rooms and pleasant views.
• Comprehensive resort facilities suitable for families and groups.

Areas to improve

Some Emirati guests encountered recurring check-in issues regarding room type or size, necessitating corrections based on the provided booking.

• Repeated confusion regarding room type upon check-in.
• Need to present booking to correct room details.
• Recurring problems confirming the booked room size.

What guests love

Kuwaiti guests praise the hotel's charming location amidst beautiful nature and highlight the quality of food served for breakfast and dinner.

• Guests commend the hotel's cleanliness and well-maintained landscape.
• Staff members are noted for their friendly and helpful service.
• Visitors appreciate the staff's high level of honesty when handling lost items.
• The food is described as very good and enjoyable for families.

Areas to improve

Some Kuwaiti visitors noted limitations in evening activities for children and early closing times for recreational facilities.

• The daily food menu is perceived as repetitive, with limited snack options.
• Some guests expressed dissatisfaction with room sizes relative to the price.
• A few visitors reported issues with the air conditioning not functioning properly.
• Communication challenges were mentioned due to staff's English proficiency.

What guests love

Qatari guests found the resort to be a spacious and comfortable destination, highlighting the overall cleanliness of facilities, pools, and beautiful gardens.

• The variety and quality of food served at breakfast and dinner were noteworthy.
• Staff were welcoming and cooperative, especially when assisting with issue resolution.
• The outdoor facilities and expansive gardens offer a distinct relaxation experience.
• Multiple swimming pools, including private options for women, enhance the stay.

Areas to improve

Some Qatari visitors noted the high pricing relative to services, alongside specific comments regarding certain service aspects.

• The cost of the stay was considered high compared to the value provided.
• There were comments about the unavailability of certain television channels.
• Some staff members faced communication challenges or difficulties in service delivery.
• The absence of certain basic amenities, like bidets in bathrooms, was mentioned.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Tepebasi Mah. Sehit Cevdet Koc Cad. No:73 Kirkpinar, 54600 Sapanca, Turkey