North Star Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests frequently praise the hotel's convenient location near amenities and the friendly, helpful staff who offer welcoming service.

• The strategic location close to the airport and key areas ensures convenient access.
• Staff members are consistently described as friendly and cooperative, providing good service.
• Rooms are noted for their cleanliness and good furnishings, with some being spacious.
• Certain suites are well-equipped, catering well to longer stays.

Areas to improve

Some guests encountered issues with breakfast quality, room maintenance, and limited parking facilities.

• Breakfast is often described as having limited options and lacking in quality.
• There are recurring comments about room maintenance problems, including door or bathroom issues.
• Parking spaces are insufficient and often located inconveniently far from the hotel.
• Certain rooms are noted as small, lacking amenities, or experiencing noise disturbances.

What guests love

Saudi guests frequently praise the hotel's convenient location and cleanliness, with special commendation for the helpful and friendly staff.

• Guests appreciate the spacious rooms and well-equipped suites.
• The strategic location, close to essential amenities, is often highlighted.
• Staff members are consistently noted for their friendly demeanor and helpfulness.

Areas to improve

Some Saudi visitors encountered issues with limited parking, breakfast quality and service, alongside occasional maintenance and amenity problems.

• Inconvenience due to insufficient or distant parking facilities was noted.
• Breakfast variety and quality, as well as room service, received occasional criticism.
• Sporadic maintenance issues, including non-functional amenities and unpleasant odors, were reported.

What guests love

Emirati guests appreciate the hotel's convenient location near the airport and its pleasant views, especially from the rooftop. They also noted the friendly and helpful staff, along with clean and comfortable rooms.

• The hotel's strategic location offers convenience near the airport and markets.
• Staff are consistently described as friendly, welcoming, and helpful.
• Rooms are found to be clean, comfortable, and well-equipped.
• Rooftop views provide a particularly pleasant aspect of the stay.

Areas to improve

Some Emirati guests encountered maintenance issues in their rooms, noting that certain problems remained unresolved. Feedback also pointed to areas for improvement regarding breakfast quality, discrepancies between advertised and actual room conditions, and occasional cleanliness concerns.

• Some rooms required maintenance, with specific issues left unaddressed.
• Breakfast quality could be enhanced, with some guests noting limited options.
• There were noted differences between room photos and the actual accommodations.
• A few guests mentioned that cleaning standards could be improved.

What guests love

Kuwaiti guests found the hotel to be comfortable and clean, with particular praise for the accommodating staff who strive to meet guest needs.

• Rooms are well-appointed and adequately lit, featuring comfortable beds and ample storage.
• The reception team, especially Manager Mohammed, is commended for their constant availability and assistance.
• Guests appreciated restaurant staff, like Ahmed, for catering to dietary preferences.
• Apartments are well-designed and clean, offering a pleasant stay.

Areas to improve

Some Kuwaiti guests encountered unpleasant bathroom odors, alongside a disappointing breakfast and poor reception service.

• One room suffered from a persistent, unpleasant bathroom smell that housekeeping could not resolve.
• The breakfast selection was described as very limited and unsatisfactory.
• Some visitors reported receiving disrespectful treatment from reception staff.
• The lobby area was noted as needing renovation.

What guests love

Qatari visitors praise the hotel's convenient location near the airport and dining options, highlighting its cleanliness and the friendly, helpful service from staff.

• The hotel boasts a prime location, conveniently situated close to the airport and numerous restaurants.
• Guests noted the high standards of cleanliness and tidiness throughout the property.
• Staff members, particularly the manager, were commended for their cooperative and polite demeanor.

Areas to improve

Some Qatari visitors encountered issues with electric door locks and parking arrangements, with minor feedback suggesting mattress comfort could be enhanced.

• Guests reported recurring problems with malfunctioning electric door locks, causing inconvenience.
• Limited parking facilities required cars to be moved off-site overnight.
• A few guests felt that the bed mattresses could offer improved comfort.

What guests love

Omani guests appreciate the hotel's prime location near amenities and services, alongside the staff's welcoming nature and helpfulness.

• Guests praise the strategic location close to the airport and markets.
• Staff are thanked for their warm welcome and assistance.
• Rooms are noted as modern and clean, with good televisions.

Areas to improve

Some Omani guests encountered issues with breakfast quality, room size, and maintenance challenges during their stay.

• Breakfast is frequently described as simple and unsatisfactory.
• Several guests noted that rooms and bathrooms were small with limited space.
• Recurring maintenance problems, such as leaks and non-functional appliances, were reported.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

9 Soğanlı Sokak Konaklar Mahallesi Soğanlı Sokak No:9-10, 61010 Trabzon, Turkey