Nova Suite Residence

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests frequently highlight the accommodation's convenient location near the airport, making it a practical choice for travelers.

• The proximity to the airport and nearby services is often praised.
• Some staff members are noted for being friendly and helpful.
• The atmosphere is described by some as quiet and comfortable.

Areas to improve

Many guests report issues with outdated furnishings, cleanliness concerns, and frequent elevator malfunctions.

• Furniture is old and unclean, with rooms not matching advertised pictures.
• The elevator is often slow or out of order, causing inconvenience.
• Complaints include insufficient or faulty air conditioning and unpleasant odors in some rooms.

What guests love

Saudi visitors appreciate the strategic location of the residence, particularly its proximity to the airport and nearby services, making it a convenient choice for travelers.

• The prime location near the airport and services offers easy accessibility.
• Some guests noted the quietness of the place, finding it suitable for families.
• Certain staff members were praised for their friendliness and helpfulness.

Areas to improve

Many Saudi visitors encountered issues with elevator maintenance, bathroom conditions, and air conditioning quality, alongside remarks about general cleanliness and dated furnishings.

• Complaints about malfunctioning or slow elevators were frequently mentioned.
• Guests pointed out problems with bathrooms, such as the lack of bidets or poor ventilation.
• Inadequate or old air conditioning was noted in some units, affecting comfort.
• Some reviewers reported issues with room cleanliness, unpleasant odors, and worn-out furniture.

What guests love

Emirati visitors found the staff to be professionally courteous, noting that their accommodations were generally satisfactory.

• Guests appreciated the professional demeanor of the staff.
• Some visitors described the place as clean and comfortable.
• The proximity to the airport and available parking were highlighted.

Areas to improve

Some Emirati guests expressed disappointment with the reality not matching online photos, citing issues with cleanliness and maintenance.

• Furniture was described as old and dirty.
• Some visitors reported non-functional air conditioning units.
• Concerns were raised about insects in beds and unclean toilets.

What guests love

Kuwaiti guests noted some positive aspects during their stay at Nova Suite Residence, contributing to a generally favorable impression.

• Some visitors highlighted positive elements within the accommodation.
• Certain aspects were appreciated, contributing to a good experience.

Areas to improve

Kuwaiti guests encountered notable negative experiences at Nova Suite Residence, primarily concerning cleanliness and perceived dishonesty.

• A significant presence of cockroaches was reported by some guests.
• One visitor mentioned encountering broken lighting and being asked to pay for it.
• The accommodation was described as very bad, with accusations of fraudulent practices.

What guests love

Qatari guests found Nova Suite Residence to offer certain aspects that met their expectations during their stay.

• Some Qatari visitors noted that the accommodation served its purpose adequately.
• A few Qatari guests found the location to be acceptable for their needs.

Areas to improve

Qatari guests encountered significant issues with cleanliness and maintenance at Nova Suite Residence, negatively impacting their overall experience.

• Qatari guests reported a generally poor standard of cleanliness throughout the property.
• Qatari visitors noted that essential facilities like the TV and telephone were not functioning.
• Qatari guests experienced a lack of basic amenities such as water and bed covers.
• Qatari visitors mentioned poor internet service and an unpleasant odor within the residence.

What guests love

Omani guests appreciate the residence's convenient location near the airport and surrounding amenities, along with the staff's friendly and helpful demeanor.

• Guests highlight the hotel's proximity to the airport, making it a convenient choice for travelers.
• The staff are commended for their kindness and cooperation, contributing to a pleasant stay.
• Rooms are noted for being spacious, offering ample room for visitors.
• The breakfast is described as varied and tasty, with good selections available.

Areas to improve

Some Omani visitors noted that the hotel's facilities are dated and require modernization, with remarks concerning elevator maintenance and furniture quality.

• Several guests mentioned that the furniture and general facilities within the hotel are old.
• Minor issues with the elevator were reported, causing some inconvenience.
• The breakfast is described by some as acceptable but not outstanding.
• Certain rooms were noted as being cramped or having uncomfortable pillows.

Amenities

• Electric kettle
• Refrigerator
• Linens
• Wardrobe or closet
• Toilet paper
• Towels
• Slippers
• Private bathroom

Where it is

Konaklar Mahallesi Merve Sokak No: 9, 61100 Trabzon, Turkey