Novotel Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently highlight the hotel's strategic location near the beach and shopping mall, along with its pleasant sea views.

• The variety and quality of breakfast offerings are often praised.
• Guests appreciate the convenient access to the beach and surrounding gardens.
• Specific staff members, like Bushra, receive commendation for their helpfulness and friendly demeanor.
• Rooms are noted by some as being comfortable and generally clean.

Areas to improve

Numerous Arab guests report issues with cleanliness and maintenance, alongside inconsistent service standards at the hotel.

• Recurring problems with room and bathroom cleanliness, including the presence of insects, are frequently mentioned.
• The hotel's furniture and facilities are described as dated and in need of renovation, particularly the air conditioning.
• The attitude of some reception staff is criticized for being unwelcoming or unhelpful.
• Some rooms are noted as being small and not meeting guest expectations.

What guests love

Saudi guests appreciate the hotel's strategic location near the beach and shopping centers, along with the beautiful sea views offered from the rooms.

• Visitors praise the variety and quality of the breakfast offerings, noting good options.
• Many guests value the hotel's proximity to the airport and entertainment facilities.
• Certain staff members, particularly in the restaurant, are noted for their friendly and professional service.

Areas to improve

The hotel faces recurring criticism regarding its general cleanliness standards, with many Saudi guests reporting issues with room and facility hygiene.

• Guests complain about the deteriorating condition of furniture and facilities, with remarks about the need for renovation and air conditioning maintenance.
• Some reception staff are noted for lacking warmth and welcome, negatively impacting the guest experience.
• Issues with towel availability and noise from beachside events are also mentioned.

What guests love

Emirati guests frequently highlight the hotel's convenient location and beautiful views, particularly from sea-view rooms. Some also noted the fresh and tasty breakfast offerings.

• Strategic location close to the beach and mall.
• Stunning views from rooms and balconies.
• Delicious and fresh breakfast.
• Helpful service from specific staff members.

Areas to improve

Emirati guests encountered issues with hotel cleanliness, noting unpleasant odors in corridors and rooms, alongside problems with air conditioning and bed comfort.

• Limited facilities and small room sizes.
• Cooling issues and unpleasant room odors.
• Uncomfortable and small beds.
• Unfriendly staff interactions and language barriers.

What guests love

Kuwaiti guests appreciate the hotel's prime location near the beach and a large shopping mall, alongside the general cleanliness of the rooms.

• The strategic location offers easy access to the beach and commercial facilities.
• Rooms are noted for good cleanliness and pleasant sea views.
• Specific staff members, like Ms. Bushra, provided notable assistance and care.

Areas to improve

Some Kuwaiti guests experienced disappointment regarding service quality and food standards, alongside issues with room cleanliness and maintenance.

• The breakfast quality and selection did not meet expectations for a five-star hotel.
• Room cleanliness issues were noted, including the presence of insects and foreign hairs.
• Certain rooms were small or lacked essential amenities like air conditioning.
• Room service and staff in some departments were uncooperative or below the expected standard.

What guests love

Qatari guests appreciate the hotel's convenient location and the good variety of food offered through room service.

• The hotel's geographical location is a key strength.
• Room service provides a good selection of dishes.
• Overall cleanliness of the property was noted positively.

Areas to improve

Some Qatari visitors encountered issues with room maintenance and housekeeping services, alongside operational challenges.

• Housekeeping services require enhancement.
• Air conditioning problems and smoking odors were noted in rooms.
• Certain rooms were small and unsuitable for families, with unresolved plumbing issues.

What guests love

Bahraini guests appreciate the hotel's pleasant location featuring a garden and beach access, along with varied breakfast options.

• Guests enjoyed direct access to the beach and its nice views.
• Visitors noted the cleanliness and comfortable beds and pillows.
• Bahraini families found the breakfast selection to be good.

Areas to improve

Some Bahraini visitors encountered issues with the hotel's older facilities and experienced noise disturbances at night.

• Guests reported noise from parties held in the garden during the night.
• A few visitors mentioned that the furniture appeared dated.
• Some families found the room size to be insufficient or noted a lack of a toilet door lock.

What guests love

Omani guests appreciate the hotel's central location, offering easy access to shopping centers and a dedicated beach area for their convenience.

• Prime location near major shopping malls.
• Dedicated beach space available for guests.
• Convenient walking distance to entertainment and commercial facilities.

Areas to improve

Some Omani guests feel the hotel does not meet five-star standards, citing experiences that suggest it is more of an average four-star establishment.

• The hotel does not qualify as a five-star establishment.
• A negative interaction with a receptionist was noted.
• Service levels were perceived as not aligning with a high-tier rating.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Cumhuriyet Mah Kasustu Beldesi Yomra, 61300 Trabzon, Turkey